What are the responsibilities and job description for the L2 IT Support Engineer position at Alleare Consulting?
Job Details
L2 IT Support Engineer
Fulltime
Location: Garland, Texas
Shift: 7:30 AM-4:30 PM
We have an exciting and immediate new job opening for an L2 IT Support Engineer to join our client s team fulltime at their Garland office and plant location. This role is responsible for on-site and off-site desktop and service desk level support and will proactively monitor network infrastructure and respond rapidly to issues. This role will require minimal travel. This role is on-site 5 days/week from the hours of 7:30-4:30PM CST.
Requirements:
- Experience supporting Microsoft Windows Operating System.
- 3 years of Desktop/Service Desk Support.
- Current Microsoft Office, O365, Azure AD experience required.
- Ability to scope and drive technical problems to successful resolution.
- Possess motivation to continue developing their expertise in the areas including, but not limited to: Backup and Recovery Solutions, Enterprise Messaging & Collaboration Solutions, Active Directory, Microsoft System Center Suite, Networking, Security, Storage and Virtualization.
- Technical training and experience to include Microsoft Certified Professional certification or training.
- Possess desktop troubleshooting skills and techniques to solve complex issues (Printing, applications, networking).
- Process hardware and software service requests by coordinating user setup, installation, and upgrade tasks.
- Technical knowledge of cabling installation and troubleshooting.
- Configure and deploy workstations, servers, network hardware, and applications.
- Deploy and support mobile devices.
- Support and train the end user on proper use of software and hardware systems.
- Update incident management system with relevant notes and knowledge base information.
- Support our end users with the highest of customer service expectations.
- Occasional travel (1-3 trips per year) to support our remote locations.
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