Service Desk Engineer II

Service Desk Engineer II
Fulltime
Location: Garland, Texas
Shift: 7:30 AM-4:30 PM

We have an exciting and immediate new job opening for a level 2 Service Desk IT Support Engineer to join our client s team fulltime at their Garland office and plant location. This role is responsible for on-site and off-site desktop and service desk level support and will proactively monitor network infrastructure and respond rapidly to issues. This role will require minimal travel. This role is on-site 5 days/week from the hours of 7:30-4:30PM CST.

Requirements:
o 3 years of Desktop/Service Desk Support.
o Experience supporting Microsoft Windows Operating System.
o Current Microsoft Office, O365, Azure AD experience required.
o Ability to scope and drive technical problems to successful resolution.
o Possess motivation to continue developing their expertise in the areas including, but not limited to: Backup and Recovery Solutions, Enterprise Messaging & Collaboration Solutions, Active Directory, Microsoft System Center Suite, Networking, Security, Storage and Virtualization.
o Technical training and experience to include Microsoft Certified Professional certification or training.
o Possess desktop troubleshooting skills and techniques to solve complex issues (Printing, applications, networking).
o Process hardware and software service requests by coordinating user setup, installation, and upgrade tasks.
o Technical knowledge of cabling installation and troubleshooting.
o Configure and deploy workstations, servers, network hardware, and applications.
o Deploy and support mobile devices.
o Support and train the end user on proper use of software and hardware systems.
o Update incident management system with relevant notes and knowledge base information.
o Support our end users with the highest of customer service expectations.
o Occasional travel (1-3 trips per year) to support our remote locations.

**To view all of our job openings, please visit our Alleare Consulting website.