Tenancy Sustaining Support (TSS) Coordinator

Job Description

Purpose: This is a full-time, grant-funded 35-hour/week position. Under direction of the Assistant Director, targeted Case Management is delivered that addresses all the domains of social determinants of health. This position is a direct service position supporting people throughout Allegheny County toward self-sufficiency and housing stabilization.

Essential Job Functions:

• Must be able to work independently, moving residents in the direction of independence by encouraging self-determination, and self-evaluation and consistently assisting residents to recognize their own strengths and using those strengths for personal growth.
• Must demonstrate a strong work ethic and a high level of integrity.
• Provide direct services to recipients for the purpose of outreach, intake and assessment, education, and/or referral for identified Social Determinants of Health (SDOH)needs.
• Maintain an active caseload of at least 40 individuals throughout Allegheny County.
• Must maintain confidentiality and provide information within agency guidelines and on a need-to-know basis.
• Provide services in an empathic, hopeful, and welcoming manner.
• Complete all documentation and data collection in accordance to State and agency requirements including intake, assessments, data entry, and progress notes.
• Prepare and maintain all necessary documents for the case file.
• Provide education and linkage to Community Based Organizations to support the development of living skills that will aid independent living in the community and self-sufficiency
• Enhance coordination of services for behavioral and physical health with local Medicaid insurance providers
• Engage Community-Based Organizations as part of an integrated holistic approach to person-centered care and education
• Work collaboratively with the CBCM Program Manager to identify interventions and resources available that increase financial literacy and reduce the risk of housing instability and imminent risk of homelessness.
• Develop and maintain a comprehensive list of local and state resources that address each domain of Social Determinants of Health, including but not limited to Child care access and affordability, clothing, employment, financial strain, food insecurity, housing instability, transportation, and utilities.
• Foster Cross-Departmental collaboration to help identify community-level needs and produce outcome deliverables.
• Ability to demonstrate time management, team collaboration, and professional written and verbal communication skills.
• Ability to demonstrate critical thinking and problem-solving to determine the best plan for each individual on their caseload.
• Provide quarterly and annual follow up to ensure individuals served were satisfied with services and have maintained the resources provided.
• Communicate with other team members and program manager about resident progress and needs.
• Participate in scheduled supervisions to provide and accept feedback and identify opportunities for continued professional development.
• Develop individualized treatment plans with each resident to further develop their ability to live independently in the community.
  
  

Required Education/ Experience: A high school diploma or equivalent, required. Bachelor’s degree in community or social services, preferred. Experience compiling and sorting date, entering raw date into database. Proficient in various programs to include, but not limited to: Microsoft Outlook, Word, and Excel. Demonstrated knowledge and experience in the provision of community social services, preferred. Must have and maintain a valid PA driver’s license and use of a personal vehicle.

Physical Requirements: Work is performed both in office settings and community settings. Must be physically able to access various physical locations on and off ACHA. Must have a level of manual dexterity sufficient to allow for the operation of a computer, telephone, fax machine, calculator, etc. Ability to move, handle or lift small objects around desk area, i.e. files, computer printouts, reports, calculator, office supplies, etc.