Customer Service Representative

At Allegiance Flag supply, we believe the American flag should be crafted with the same pride, dedication, and craftsmanship that it represents. That's why we handcraft every flag right here in the USA, using the highest quality materials, and made by proud Americans - ensuring a legacy of excellence. We don't just make flags; we craft symbols of pride, resilience, and the American spirit.

As a Customer Service Representative, you'll be the heart and soul of our customer interactions, delivering exceptional service that reflects our commitment to quality and patriotism. Whether answering inquiries, resolving concerns, or finding creative solutions, your customer focus will play a key role in delivering the exceptional service that sets Allegiance apart.

What You'll Do - Key Responsibilities

• Engage with purpose: Respond promptly and professionally to customer inquiries and assist with orders via phone, email, chat, SMS, and social media.
• Solve creatively: Handle order inquiries, product questions, and returns with empathy and enthusiasm, going the extra mile to ensure customer satisfaction.
• Stay organized and proactive: Manage and prioritize tickets, document interactions, and contribute to process improvements that benefit the entire team.
• Build relationships: Create meaningful connections with customers by active listening, tailored and empathetic communication, and consistent follow through.
• Be a knowledge champion: Leverage and enhance our tools and knowledge base to stay up-to-date on products, policies, and customer insights.
• Drive improvement: Identify trends, share feedback, and offer solutions to enhance the customer journey and streamline internal processes.
• Collaborate like a pro: Work with team members to solve complex challenges and elevate the customer experience.
  
  

What You Bring - Qualifications

• Experience that matters: 1-2 years of customer service experience, preferably in e-commerce or a fast-paced, customer-focused environment.
• Exceptional communication: You're a skilled communicator who thrives in both written and verbal exchanges, with an empathetic and solutions-oriented tone.
• Problem solving: You have strong problem-solving skills, a proactive attitude, and customer-first approach.
• Growth mindset: You're eager to learn, improve, and embrace feedback.
• Resilience and ownership: You stay composed in challenging situations, embrace problems as opportunities, and take pride in delivering results.
• Team player energy: You thrive in collaborative environments, actively sharing insights, learning from others, and helping shape new processes.
• Adaptability and flexibility: You like structure and guidance, but don't mind pivoting as needed for the team and business.
• Tech-savvy adaptability: Experience with tools like Gorgias, Shopify, or ShipStation is a plus, but a willingness to learn is even more important.
  
  

Why Join Allegiance Flag Supply?

• Location: A chance to work in the vibrant city of Charleston, SC!
• Hybrid work schedule - 2 days per week in the office.
• For remote work, we require a distraction-free workspace and the ability to be fully engaged during virtual meetings.
• Mission with meaning: Be part of a company committed to quality, integrity, patriotism, and making a difference at a vibrant and growing company.
• Room to grow: We value growth and offer opportunities to learn new skills, take on challenges, and advance your career.
• Collaborative culture: Join a supportive, dynamic team that thrives on collaboration and innovation.
• Additional benefits:
• Medical, dental, life, and vision insurance
• 401(k) matching
• Paid time off
• Parental leave
  

Schedule

• Monday-Friday, 9 AM - 5 PM EST
  
  

Salary

• $45,000 annually