What are the responsibilities and job description for the Client Success Manager 1 position at Allegiance Group?
Company Description
Allegiance Group offers comprehensive private pay patient billing and debt collection strategies for the Healthcare industry, specializing in Home Medical, Durable Medical Equipment, and Pharmacy industries. With over 20 years of experience, our solutions streamline billing processes, increase cash recovery, and reduce costs. Our signature product, COLLECTPlus™, integrates with billing systems to automate the private pay billing and collections cycle.
Role Description
This is a full-time hybrid role as a Client Success Manager 1 at Allegiance Group in Overland Park, KS, with some flexibility for remote work. The role involves daily tasks such as ensuring customer satisfaction, leveraging analytical skills for data-driven insights, building and maintaining customer relationships, and focusing on customer retention through exceptional service.
Qualifications
- Customer Service and Relationship Building skills
- Strong Analytical Skills for data-driven decision-making
- Customer Satisfaction and Retention expertise
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
- Experience in the Healthcare industry is a plus
- Bachelor's degree preferred or proven experience in a similar role
