What are the responsibilities and job description for the IT-Technical Support Specialist-Region 2 position at Allegiance Trucks?
Job Responsibilities
- Provides initial support and assistance to all users of PCs, PC Networks and related peripheral devices. This includes the support of “approved” PC software applications.
- Provides initial support to users of vendor applications; analyzes problems and contacts vendors for support if necessary. Responsible for making sure that vendor system application problems are resolved in a timely manner.
- Responsible for referring support issues to the Technical Support Specialist II or System Engineer when appropriate.
- Makes certain that each user receives timely and adequate support.
- Responsible for the setup & configuration of PC’s, printers and other peripherals.
- Responsible for the setup & configuration of approved software.
- Responsible for making sure that each call for support is properly documented using the Help Desk System.
- Responsible for managing projects and meeting deadlines using best judgment to achieve goals. Projects to be assigned by management.
- Work in a rotation with other employees for after-hours technical support of end users. Responsible to ensure all emergency items are resolved in a timely manner. Using other resources when necessary.
- Performs all other duties as assigned by supervisor.
- Must have reliable transportation. Travel visits to regional locations will be necessary.
- Excellent oral and written communication skills.
- Excellent project management skills.
- Excellent Windows and Microsoft Office Skills.
- Should possess A or greater IT certification or degree
- Demonstrated understanding and technical proficiency with Windows Server, Active Directory, and Current Windows Environments
