What are the responsibilities and job description for the Customer Service Manager position at Allegiance?
SUMMARY: This position is responsible for building market position by locating, developing and defining, negotiating and closing business relationships. We are looking for a talented, charismatic account specialist who can help us grow by bringing in new business and servicing accounts. A motivated self-starter who thrives on making new connections and building relationships.
ESSENTIAL DUITES AND RESPONSIBILITIES: (Responsibilities include, but not limited to)
- Co-develop and implement strategic marketing plans for assigned areas to complement the company's strategic business plan and maintain the company's position as a top tier service provider.
- Manage business development process; maintain a strong knowledge of market including business trends, competitive landscape, and identify specific opportunities to direct marketing efforts toward particular areas.
- Operate as contact for new clients and project onboarding.
- Forecast and track key account metrics.
- Implement strategy by direct efforts in the market and by overseeing and coordinating the activities of other marketing staff.
- Develop and maintain effective working relationships with all key supervisors and managers within the company.
- Assist with the development of implementation of marketing and customer service training programs for field and communications staff, as well as other internal personnel.
- Create, update and edit company business development materials.
- Assist with planning, organization and execution of promotional activities.
- Assist with the development of proposals and RFP responses.
- Maintain and build customer relationship with routine follow-up activities.
- Provide customers with data and source information to meet their company objectives.
- Develop and maintain a trusted advisory relationship with customers.
- Identify professional and trade associations with which to affiliate.
- Scheduling networking meetings on a regular basis to meet or exceed established departmental goals.
- Adhere to all company policies and procedures.
- Other duties as assigned.
KNOWLEDGE AND SKILLS:
- Strong organizational skills, high attention to detail and the ability to work independently.
- Strong knowledge of client development and marketing principles in service industry.
- Demonstrated skills in clear communication and presentation.
- Proven research, analysis, negotiating and decision-making skills.
- High degree of professionalism when interacting with both internal and external customers.
- Proficiency in Microsoft Word, Excel and PowerPoint.
- Possess and maintain a valid driver's license and is insurable.
PHYSICAL REQUIREMENTS:
- Work around standard office conditions, repetitive use of a keyboard and use of manual dexterity.
- Drive and travel.
MINIMUM QUALIFICATIONS:
- Bachelor's degree preferred or relevant experience.
- Minimum 2 years in marketing or business development-related position required.
- Health care experience as a practitioner/provider in operations or marketing a plus.
- Experience in EMS, certification or licensure as an EMT, paramedic or nurse preferred.
- Possess and maintain a valid driver's license and insurable with our carrier.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Allegiance is an EEO employer as defined by the EEOC.
