What are the responsibilities and job description for the Customer Service Representative - Stanley Access Technologies position at Allegion?
Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000 employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world._
Customer Service Representative - Stanley Access Technologies, Remote
Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers and communicators who excite and inspire others.
Customer Service Representative
Hours : Monday-Friday, 8 : 30am-5 : 00pm EST, with one Saturday or Sunday per month
Stanley Access Technologies seeks a self-motivated, results-driven team player to fill a remote Customer Service Representative position. The position will provide customer service support by verifying the accuracy of service orders and service requests in a timely manner. Assist customers by ensuring all necessary data is obtained to accomplish these objectives. Ideal candidate to initiate and / or implement corrective action as needed to provide customers with support and achieve corporate and department goals. In addition, this position will support the customer by providing basic product knowledge on routine issues, as well as support Sales and Field operations necessary to meet customer needs and expectations.
What You Will Do :
Review, edit, process, and verify the accuracy of service requests from customers utilizing various inbound systems such as Five9, Service Channel, FM Pilot, etc. Initiate and follow up on required action in response to customer service change requests, by assisting in the maintainingaccurate customer master data. Communicate and work closely with appropriate departmental personnel. Recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the Customer Call Center. Provide back-up support to other group members in the performance of job duties as necessary. Receive, evaluate, and answer customer inquiries of a general nature in a timely manner using available resources and training material that are provided. Hold high standards of conduct with utmost professionalism and respect when engaging with external and internal customers. As a representative of the Company, you are the face of the customer and candidate to consistently maintain positive, effective relationships with all customers. Performs duties and responsibilities as described in the provided systems. Perform other related duties in support of the team as assigned by management. Work hand in hand with the branches to provide a seamless process for our customers.
What You Need to Succeed :
High School Diploma or GED with 1-3 years of experience or equivalent work experience Ability to work on Eastern Standard Time Proficient computer skills Must have a flexible schedule and able to work the on-call shift as needed Flexible, cooperative, and proactive Able to work independently in a team-oriented environment Ability to make decisions and troubleshoot Execute tasks in a timely manner and in a remote setting Detail-oriented SAP knowledge a plus
Additional Preferred Skills or
Qualifications :
Associate's Degree SAP Knowledge Astea Knowledge Five9 Knowledge
Why Work for Us
Allegion is a Great Place to Grow your Career if :
You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it". You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
What
You'll
Get from Us :
Health, dental and vision insurance coverage, helping you "be safe, be healthy". A commitment to your future with a 401K plan, offering a 6% company match and no vesting period Tuition Reimbursement Generous Vacation and Sick Time Employee Discounts through _Perks at Work_ Community involvement and opportunities to give back so you can "serve others, not yourself" Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching
Apply Today
Join our team of experts today and help us make tomorrow's world a safer place!_Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if_ _you're_ _excited about this role but your_ _past experience_ _doesn't_ _align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role._
A team of experts.United under a common desire;Protect today innovate for tomorrow.And never settle for the status quo.We believe in anticipating opportunitiesby sharpening our skillsand finding new answersthrough collaboration.We believe in a safer, more secure world.We believe in providing peace of mind.We believe in being true to ourselves and to thosewho trust-in our protection.We are many. We are one.
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