Product Configuration Software Analyst I

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000 employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

IT Analysts enable Allegion's product configuration software implementation and support for global implementation. This position will work with business users and product configuration teams to understand business requirements related to product configuration; they will collaborate with analysts, IT teams, and vendors, digging deep into issues to understand root cause and deliver solutions. This role will be a technical expert for Experlogix & V6 software package supporting modeling teams working in these applications.

This position is ideal and highly rewarding for an individual who excels at problem solving and loves figuring out how things work. It often requires digging into application logs, documentation, and stepping through product setup to get to the root of a problem. As a product configurator subject matter expert, they will be relied on to help support existing production instances of the product configurator.

What You'll Do

• Work across departments to understand product configuration needs; translate business requirements into technical requirements for the product modeling
• Work with cross-functional teams to support and resolve integration issues between the product configurator and host applications (ERPs and in-house developed apps)
• Maintain knowledge of the product configurator’s interdependencies with other corporate and external systems
• Report product configuration software bugs to vendor, test & implement fixes
• Maintain and monitor server setup
• Coordinate and implement upgrades of the product configuration software
• Monitor for critical issues and provide support of the product configurator
• Provide technical expertise for product configuration for global ERP programs
• Troubleshoot issues related to Experlogix and V6 applications
• Collaborate with other IT teams on support issues
• Collaborate with external vendors to troubleshoot issues & test fixes
• Be on call outside working hour to support priority 1 issues
  
  

What You Need To Succeed

• Self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified time frames
• Ability to communicate well verbally and in writing, with various team members across the globe in roles that are both technical and non-technical
• Be willing to coordinate efforts with employees including internal stake holders, other technology teams, external suppliers/consultants, service providers, etc.
• Ability to translate business requirements into technical requirements
• Strong administrative and organization skills with attention to detail and sense of urgency
• Knowledge of fenestration, mechanical/electronic security products preferred
• Minimum: Bachelor's degree in STEM field
• 3 years of experience in the design, development, implementation, support, and integration of product configuration solutions
• Experience working with ExperLogix CPQ (Configure-Price-Quote applications) or V6, required
• Experience with configurator or ERP implementations and support
• Experience with Web Servers and SQL Servers
• Experience with routine server maintenance
• Demonstrable proficiency with MS SQL Server/Azure SQL
• Experience with PowerShell, and object-oriented programming (C#, JavaScript), plus
• Strong problem solving and problem reduction skills
• Highly self-motivated with a strong sense of ownership and urgency
  
  

Why Work for Us?

Allegion is a Great Place to Grow your Career if: 

• You're seeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
• You’re looking for a company that will invest in your professional development.  As we grow, we want you to grow with us. 
• You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 
  
  

What You’ll Get From Us

• Health, dental, and vision insurance coverage, helping you “be safe, be healthy”. 
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Unlimited PTO
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can “serve others, not yourself”
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching 
  
  

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role!

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

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Allegion is an equal opportunity and affirmative action employer

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