Customer Marketing Specialist

About us

Allegra Marketing Print Mail is a locally owned and operated small business that has been serving Northern Nevada for over 34 years. We specialize in innovative marketing products and services and are professional, agile and responsive - always looking to help our customers grow their business.

For more than twenty years, our organization has been dedicated to providing our customers with top-quality products and service. A key part of this success is the work of our Marketing Specialists, who work with a team of creative professionals to develop new promotional campaigns, unique sales strategies and innovative products. If your background includes a solid understanding of marketing principles and excellent communication skills, we would love to hear from you!

Frequently Asked Questions

Before we jump into the job description, here are some frequently asked questions that may help you determine if an Impact Strategist a good fit for you.

What is an Impact Strategist?
Are you a creative, organized individual who loves interacting with clients and delivering superior customer service? If so, then an Impact Strategies role might be the perfect fit for you! Not only will this position provide you with the opportunity to work one-on-one with customers but also allow you to manage several projects simultaneously.

Who is the Ideal Candidate?
The ideal candidate may have graphic design and marketing experiences but is definitely creative. The ideal candidate may have customer service experience but definitely has a great attitude and is attentive to client needs. They may also have project management experience, but are definitely organized and can manage multiple projects/clients at once.

How much does an Impact Strategist Make?
$42,500/year (or more depending on experience) incentive plan

Besides Pay, do you offer benefits?
Yes, we do! A full description of benefits can be found at the bottom of this posting!

What is it like to be part of the team at Allegra?
We take our commitment to providing outstanding solutions for our customers seriously, yet also enjoy a lighthearted office environment. Our team is collaborative and passionate - always striving to accomplish amazing things! Plus, we make sure there are tasty snacks around the office (for employees and customer visitors) so that everyone can stay energized throughout the day. We recognize creativity at its finest; those who bring unique skillsets and cultures are welcomed with open arms here.

When am I expected to work?
Our office hours are 8am to 4pm Monday through Friday and that is generally when you are expected to work. However, the client is the center of our universe so there may be times you will be expected to work outside of those hours and occasionally on the weekend.

When am I expected to work?
Here at our office, we prioritize the client above all else. Our typical daily work hours are from 8am to 4pm on weekdays; however, depending on customer needs and requests, you may need to extend your working hours beyond that time frame including on weekends.

Everything Else You Need to Know

Responsibilities and Duties (the necessary but boring part of a job posting)

The primary responsibility is to foster business growth among existing customers, as well as identify and acquire new ones. Moreover, you must provide consulting services to clients who need advice concerning product selection. This role is an excellent opportunity to expand your skill set and become a major player in our rapidly developing team. As part of the job, you will be cross-trained across multiple disciplines to build up career progression potential.

The ideal candidate will be a critical thinker and problem-solver. An Impact Strategist is expected to manage assigned customers, handle incoming customers, and potential customer calls, visit customers to gain better insights into job requirements, join and participate in networking events, and foster relationships. This team member will work closely with the production team to ensure timely and accurate quotes and production.

This is a deadline-driven environment. At times, every team member is expected to roll up their sleeves to complete a project, even if it is “not your job”. One must be ready and willing to learn new skill sets and programs and desire to continue to learn and grow. To thrive in this position, you must juggle multiple projects and priorities at once. And, because there will always be “rush jobs”, the Customer Success Representative will help expedite those projects by communicating clear instructions and deadlines to production staff.

Specific responsibilities include:

Prepare visual options for Printed Material, Signs, and Promotional Products

Prepare quotes for customers as well as support sales staff

Prepare job tickets with detailed information for production

Develop new customers

Foster relationships with current customers through our survey rewards

Manage the workflow and production to meet the agreed deadline with the customer

Request project quotes from outside vendors, assure proper production

Work with the team to create continued streamlined production & design processes

This position will also be responsible for working with the Franchise marketing team to develop the marketing plans and manage the creative presentation of marketing outreach in conjunction with the execution of the sales effort – which includes customer and prospect communications via social media, advert mail, and email blasts.

This is not a remote position.

Qualifications and Skills

The ideal candidate will already have experience in the print or digital marketing industry. A background or prior experience or training in graphic design is helpful. In addition, candidates should have excellent interpersonal skills - a sense of humor, as well as good math skills, and an awareness of design and colors.

Benefits

The company offers a Simple IRA and medical benefits and of course, a competitive salary and vacation consistent with prior work experience.

Benefits

Health insurance

Retirement Savings (Simple IRA)

Paid time off

Simple IRA matching

Flexible schedule

Mileage reimbursement

Travel reimbursement

Supplemental Pay

Incentive pay

Work location

Reno, NV 89511

Job Type: Full-time

Pay: $46,500.00 - $59,166.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $46,500 - $59,166