Resident Relations Director

Description

Allegro Winter Park is seeking an incredible Resident Relations Director to join our Senior Living Community in Winter Park, FL! We're seeking a healthcare and senior living professional with multiple years of experience working within case management, care coordination, and move-in coordination. 

This position is dedicated to supporting residents and their family's ensuring making sure the transition from the comfort of their home to our vibrant community is streamless. You will collaborate closely with our sales team and Resident Services Director to orchestrate a smooth onboarding process that alleviates the stress and uncertainty often associated with change. 

The ideal candidate for this position should possess a background working with seniors, either in Home Health or Senior Living environments, and in positions such as sales or move-in coordinator roles. Must be able to empathize with residents and their families, ensuring that they feel understood and valued. Must be able to juggle multiple addressing needs and maintain calm during challenging situations.  

Come join our outstanding team at Allegro Boynton Beach! Apply today to learn more!

Monday - Friday: 8:30AM - 5PM - some flexibility for special events and holidays - on MOD weekend rotation. 

Allegro, Voted Great Place to Work! At Allegro Senior Living we are committed to being a premier senior living operator, placing people at the center of everything we do. Our pledge to offer the highest quality of service begins with our commitment to finding qualified team members who share our passion for providing an inspiring level of care and service. We cultivate a supportive and flexible working environment that motivates and empowers our team members to meet and exceed our residents' expectations. The only thing missing is YOU!

The primary responsibility of the Resident Relations Director (RRD) is to serve as a liaison to residents. The RRD is responsible for planning, development, evaluation, improvement of resident orientation, and services and insuring residents' needs are met before, during, and after move in. RRD will also assist Sales & Marketing with all resident move-ins (all levels of care) and on-site transfers to keep occupancy levels high. 

Areas of Responsibility

• Plan, implement, coordinate, and evaluate the provision of high-quality services and resident satisfaction programs needed and/or desired by residents.
• Maintain resident satisfaction through ongoing solicitation and measurement of resident feedback, implementation of resident suggestions, interactive problem solving with residents, and an annual evaluation/quality assurance program.
• Answer inquiry calls and internet inquiries using appropriate forms to communicate all activity to Sales and Marketing.
• Plan and coordinate all resident move-ins to community (all levels of care) and on-site transfers, working closely with the Lead Senior Living Advisor and the Sales & Marketing team.
• Complete pre-move-in inspection and check keys to apartment 72 hours prior to move-in and report any unfavorable conditions to Maintenance Director and Executive Director. 
• Prepare all required paperwork, schedule, and facilitate resident agreement signings, and assure smooth transition into community. 
• Other job duties assigned – see full job description.

Qualifications

Required Qualifications

• Must be a minimum of 18 years of age.
• At least three (3) years of progressively responsible work experience in the senior living industry or related field.
• Working knowledge of practices and procedures, laws, regulations, and guidelines pertaining to senior living care.
• Must have positive Criminal Background Screening.
• Must possess valid driver’s license and have an acceptable Department of Motor Vehicle (DMV) record; the record must be checked annually. 
• The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.

Preferred Qualifications

• Related four-year college degree or equivalent experience preferred.
• Creativity and excellent organizational skills vital.

Perks & Benefits

• Competitive Pay
• Affordable Health Insurance Plans
• Life Insurance and Disability Plans
• 401(k) Retirement Savings
• Time off Benefits
• Associate Recognition and Anniversary Awards
• Employee Assistance Program
• Associate & Resident Referral Bonus Program
• Associate Satisfaction Surveys
• Fun Work Environment!

Love Management Company, LLC is an equal opportunity employer. Consistent with applicable law, applicants will be considered for employment without regard to race, color, religion, disability, age, sex, sexual orientation, gender identity, pregnancy, national origin, genetic information, protected veteran status, or any other characteristic protected by applicable law.