What are the responsibilities and job description for the Customer Service Representative position at Allen Bontrager Carpentry?
Position Overview:
We are seeking a highly organized and tech-savvy Customer Service Representative (CSR) to serve as the first point of contact for customers. This role requires exceptional attention to detail, strong problem-solving abilities, and high proficiency with technology, including HubSpot (or similar CRM software) and Mac OS. The ideal candidate will thrive in a fast-paced environment, ensuring prompt communication, accurate data entry, and seamless coordination between customers and internal teams.
Key Responsibilities:
Front Desk & Customer Communication
Answer all incoming phone calls promptly. If on another call, return missed calls within 3–5 minutes.
Greet and assist customers who visit the showroom, ensuring they receive the information they need.
Respond to all lead inquiry emails within 5–10 minutes unless actively assisting another customer.
Follow up with customers and leads to maintain strong relationships and encourage repeat business.
Notify sales representatives if customers have project-related questions you cannot answer.
Appointment Scheduling & Coordination
Schedule consultations, installations, or service visits and send reminders to customers.
Coordinate with internal teams to ensure scheduling aligns with project timelines.
CRM & Administrative Support
Maintain accurate customer records in HubSpot (or Leap until transitioned), ensuring correct entry of color selections, work types, and dollar amounts.
Scan and organize necessary documents in a timely manner.
Ensure all material orders are emailed to the appropriate suppliers and supplier questions are answered.
Assist with internal communication by relaying important messages between departments.
Bring in and sort mail daily.
Ensure the showroom and bathroom are presentable, performing minor cleanup as needed.
Technology & Office Efficiency
Maintain a preferred minimum typing speed of 60WPM for efficient data entry and communication.
Be proficient in Mac OS, navigating system settings, using productivity software, and troubleshooting minor issues.
Keep the front desk display screen active with relevant content.
Monitor and replenish office supplies as needed.
Preferred Qualifications & Skills:
Experience: Prior customer service or administrative experience, preferably in construction, home improvement, or a related industry.
Tech Proficiency: Familiarity with HubSpot (or similar CRM software), Mac OS, Microsoft Office/Google Suite.
Attention to Detail: Ability to accurately input and maintain customer data.
Problem-Solving Abilities: Ability to handle customer inquiries effectively and escalate issues when necessary.
Strong Communication: Professional, clear, and friendly written and verbal communication skills.
Multitasking Skills: Ability to prioritize and manage multiple tasks in a fast-paced environment.
Our Core Values:
Be Prompt: Timeliness is key in all interactions.
Be Respectful: Treat every customer and team member with professionalism.
Be Thorough: Pay close attention to details to ensure accuracy and efficiency.
Take Pride in Your Work: Strive for excellence in every aspect of the role.
If you are a detail-oriented, tech-savvy professional with a passion for customer service, we encourage you to apply and become a valued member of our team!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Office: 2 years (Required)
Ability to Commute:
- Bonduel, WI 54107 (Required)
Work Location: In person
Salary : $15 - $20