Intake and Assessment Supervisor

Position Description: Intake and Assessment Supervisor

Reports To: Program Administrator: Intake and Assessment

DUTIES, KNOWLEDGE, SKILLS AND ABILITIES

I. JOB DUTIES

A. Facilitate and manage the daily screening activities of the intake process to include, but not limited to the following;

1. Reviews intakes with screeners,

2. Primary responsibility for screening decisions,

3. Processes intakes,

4. Oversees all other screening activities including individual conferences with screeners,

5. Replies to reporters questions regarding screening decisions and is familiar with screening guidelines.

II. Facilitate and manages the daily activities of the assessment and investigation process to include, but not limited to the following;

1. Oversees assessment activities and provides case direction,

2. Monitors case record for quality assurance,

3. Hold regular case conferences with workers and assistant prosecutors to review cases and make case decisions.

4. Conducts field supervision of each caseworker.

B. Responsible for On-Call Duties;

1. In collaboration with fellow supervisor, rotates responsibility for the training of on-call staff,

2. Decision making regarding reports received by on-call staff,

3. Meets with eligible workers to schedule on-call responsibilities

C. Process various documents;

1. Intake reports,

2. Open and closed cases by reviewing for accuracy, content, and rule compliance,

3. Signs letters and reports,

4. Maintains records of completed work,

5. Develops quality assurance measures,

6. Provides statistical data, monthly narratives and other reports related to unit function as needed,

7. Provides oversight for intake logs, assignment of cases, and referrals to other service providers and/or agencies,

8. Approves CAPM tools, waivers, and other necessary documents in the SACWIS system and reviews these documents for timeliness and accuracy.

D. Oversees the accomplishments of tasks by unit members;

1. Oversees emergency staffing's; acts as facilitator for the staffing when worker is presenting case,

2. Answers inquiries and complaints from clients, social agencies, and public

E. Responsible for implementing personnel policies and procedures;

1. Recommend requests for leave; to include comp-time, flex-time, overtime and all other leaves,

2. Review time sheets and overtime requests,

3. Coordinate work schedules,

4. Assures that all assigned staff receive timely and quality personnel evaluations, identifies negligence and oversees corrective action,

5. Provides feedback regarding policies,

6. Implements policies on a consistent, uniform basis,

7. Assesses training needs,

8. Assists in the development of programs, policies and procedures to increase unit’s efficiency and productivity,

9. Assures employees adherence to agency and state policies and procedures, regulations and rules,

10. Resolves conflicts within the unit and with other department areas,

11. Trains and interprets new and updated policies and procedures.

F. Hold unit meetings;

1. Prepares for and leads unit meetings in collaboration with fellow intake and assessment supervisor to train and provide constructive direction for the unit as a whole,

2. Communicate agency vision and mission,

3. Promote efficiency, communication, ethical standards, social work standards,

4. Promote and provide direction regarding practice issues as related to family centered, neighborhood based practice,

5. Practices and models strength-based language with staff in meetings

G. Participates in agency planning and programming;

1. Attends supervisory meetings,

2. Attends staff meetings,

3. Attends supervisory conferences,

4. Attends management meetings,

5. Participates in various agency committees to assure intra agency and interagency collaboration on screening and assessment services

H. Provides support for workers;

1. Facilitates coverage for caseworkers in their absence,

2. Provides or arranges on-call and backup coverage,

3. Arranges, or provides opportunities for unit staff to act as back-up support for unit members when staff are in training or other agency-required activities,

4. Assists with screening and supervision of investigators when fellow intake and assessment supervisor is unavailable

I. Represents the agency to the community and strengthens community relationships;

1. Speaks to community groups as requested to provide training on agency services, child abuse and neglect,

2. Has responsibility for development and maintenance of collaboration and cooperation with community resources as it relates to the needs of the unit and family services,

3. Participates in community committees focused on development of new or improved programs and processes,

4. Attends meetings at state level as requested,

5. Attends conferences and workshops

III. JOB REQUIREMENTS

A. A minimum of a Bachelor’s Degree in Social Work or closely related social services degree

B. A Master’s Degree in Social Work preferred

C. A minimum of two years experience as a child welfare caseworker, preferably in the intake unit

D. Previous child welfare caseworker supervisory experience preferred

E. Demonstrated ability to organize, implement and take correct course of action

F. A valid Ohio driver’s license

G. Auto insurance required by law and agency needs

H. Access to private auto on a daily basis

IV. KNOWLEDGE REQUIRED

A. Human behavior, child development, and family systems

B. Definition, philosophy, values, outcomes and practice implications regarding a family centered, neighborhood based approach to service delivery

C. Impact of societal biases on service delivery (e.g. race, class, power)

Ohio Administrative Code

E. Ohio Revised Code (child abuse/neglect, foster care and adoption)

F. Comprehensive Assessment (CAPM) tools

G. Courtroom etiquette and testimony

H. Agency policies and procedures

I. Supervision

J. Social work techniques

K. Management

L. Interviewing techniques

M. Employee training and development

N. Evaluation techniques

O. Community resources

P. Agency mission

Q. All applicable software, applications and programs

V. SKILLS REQUIRED

To assess and respond to safety and risk factors

B. To assess casework intervention skill and effectiveness in helping families

C. To assess casework approach to family centered, neighborhood-based service delivery

D. To work cooperatively with and relate to other units within the agency

E. To work cooperatively with other agencies and professional persons

F. To listen carefully and provide honest, constructive feedback

G. To record, analyze and organize information to meet agency need

H. To communicate effectively both orally and in writing

I. To plan, organize, and prioritize job duties

J. To instruct and motivate employees

K. To provide leadership and instill confidence in employees

L. To operate personal computer

VI. ABILITIES

A. Define problems

B. Collect data

C. Establish facts and draw valid conclusions

D. Deal with many variables and determine specific action

E. Communicate effectively in written or oral form

F. Prepare meaningful, concise and accurate reports

G. Establish friendly atmosphere as supervisor of work unit

H. Handle sensitive inquiries

I. Resolve complaints from public

J. Develop good rapport with family units and children

K. Establish and maintain effective work relationships with associates and employees in other agencies

L. Speak in front of groups

Equipment Operated

Computer, printer, copier, fax machines, smart phone, motor vehicle

Physically Demanding and Hazardous Working Conditions Inherent in this Job

Physical Demands and Hazardous Working Conditions: The physical demands and hazardous working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is almost continuously required to sit, and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee may continuously repeat the same hand, arm, or finger motion many times as in typing. The position frequently requires non-stop typing on the computer. The employee must occasionally lift and/or move up to 25 pounds, such as files or boxes. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. The position requires the individual to meet deadlines with time constraints and to interact with the public and other workers.

The employee may occasionally encounter irate or upset individuals.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is acceptable to this particular environment. However, the noise level can vary depending upon daily activity but will remain within the acceptable noise level range. The employee continuously is interacting with the public and staff. The employee will be required to meet multiple demands from several people.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Loan forgiveness
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• On call
• Overtime

People with a criminal record are encouraged to apply

Work Location: In person