What are the responsibilities and job description for the Information Technology Support Technician II position at Allen Lund Company?
Job Summary :
We are looking for an experienced and driven Tier 2 IT Support Technician to join the dynamic and tight-knit team at the Allen Lund Company. This is a rare opportunity to work in a small company where you can truly make a big impact and play a key role in shaping the company’s IT operations and infrastructure.
With your depth of IT Operations experience, you'll have the chance to influence decision-making, lead projects, and work cross-functionally with other teams to drive innovation and efficiency. In this hands-on role, your contributions will be visible and valued as you help maintain / upgrade our IT systems, solve complex problems, and keep our operations running smoothly. This position offers a unique blend of leadership and technical expertise, making you a crucial player in our ongoing success.
Key Responsibilities :
IT Operations and Support :
- Provide Tier 2 support for all staff, ensuring timely resolution of IT issues.
- Manage and maintain Windows Server , security protocols, networks (LAN / WAN), ISPs, mobile phones, and cloud-based phone systems.
- Design, implement, and manage a multi-site Active Directory environment
- Design, Implement, and manage Group Policies .
- Use Powershell scripting (or similar) to automate and solve complex technical issues escalated from Tier 1 support.
- Travel as needed to assist with remote office installations and relocations.
- Collaborate with cross-functional teams for seamless project execution.
IT Infrastructure Management :
Cross-Functional Collaboration & Versatility :
Qualifications :
Preferred Skills :
