What are the responsibilities and job description for the Senior Sales Represenative position at Allen Marine Tours?
Summary
The position works directly with cruise line shore excursion staff, motor coach dispatchers and driver / guides, tour partners, and other dock personnel to ensure our tours depart and arrive in a timely fashion, and according to the quality and customer service standards set by Allen Marine and the cruise lines.
Essential Duties & Responsibilities
Act as a direct point of contact for shore excursion staff, motor coach companies as well as for caterers and other tour operators.
Must excel in all Tour Representative duties & responsibilities.
Assist the Sales & Service Manager in supervising a team of 12 - 18
Assist in leading group debriefs and weekly team meetings.
Responsible for providing weekly / monthly schedules to coach companies, and caterers.
Responsible for replying and filing many emails per day throughout the season.
Assist the Sales & Service Manager in responding to e-mails as needed.
Assist the Sales & Service Manager in initial training of Tour Representatives, and recurrent training throughout the season.
Respond and reconcile invoices as needed.
Assist Charter Coordinator as needed
Special projects may be assigned as required by the business.
Minimum Qualifications
At least three years' experience in the tourism / visitor or customer service industry.
The job requires a strong multitasker with highly developed communication & organizational skills.
Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel, and Outlook.
Requires a valid driver's license and good driving record.
Ability to solve unique spontaneous problems regularly and make decisions quickly and accurately both as an individual and as a team.
Must have basic math skills.
Always present a professional and friendly attitude to guests and crew.
Valid US driver's license and a clean driving record.
Must be able to pass a pre-employment drug screening and will participate in the random drug testing program.
Proficiency in Microsoft Office
Always present a professional and friendly attitude to guests and crew.
Valid US driver's license and a clean driving record.
Must pass a security background check and DOT drug test.
Preferred Qualifications
Supervisory experience.
Familiarity with radio communication.
Dispatch experience.
Scheduling experience.
Traits and Characteristics
Must be able to complete tasks with minimal supervision.
Must be clean, well groomed, courteous, honest, punctual, and most important, reliable.
Ability to prioritize and handle numerous and various time-sensitive tasks while maintaining a great attention to detail.
Must be able to continuously present a professional & friendly attitude while working for extended periods of time as well as in high-stress situations.
Ability to work unsupervised while demonstrating leadership skills in a team environment.
Adaptive to learning new skills and knowledge.
Adaptive to changes in a progressive work environment.
Excellent communication skills and a team-player attitude.
Great foresight and problem-solving skills.
Must be honest, courteous, and reliable and maintain a clean, well-groomed appearance.
Positive, personable, and professional demeanor.
Strong commitment to safety.
Strong conflict resolution skills and ability to work within a diverse workforce.
Strong record of being organized, dependable and punctual.
Work Environment
Ability to work flexible schedule to include weekends and holidays during tour season.
Must be comfortable working indoors and outdoors in all types of weather.
Must adhere to Allen Marine, Inc., & Affiliated Companies United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally required to lift and / or move up to 50 pounds. Ability to walk on uneven deck surfaces crossing from vessel to vessel. Must be able to stand for long periods of time and walk up to 3 miles per day.
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