Yakutat Crew Guest Services

Summary

Interact with passengers by answering questions and helping with specific requests. Operate a galley and gift shop which includes food preparation, snack and beverage services, and the sale of local retail products.

Essential Duties & Responsibilities

• Present a professional and friendly attitude while on duty
• Direct and assist passenger movement on and about the vessel in ocean swell
• Participate in a passenger safety orientation and maintain safe conditions underway, assist crew/passengers in emergencies
• Operate a galley, bar, and commissary, including preparation & distribution of snacks, drinks, sales, stocking, inventory order lists, and related paperwork
• Routine maintenance includes but is not limited to cleaning, sanitation, restocking consumables in the cabin area and heads, making note of needed equipment repairs
• Enhance the cruise experience for passengers, including answering questions and helping passengers with specific problems/requests
• Communicate with up to 150 passengers on a PA system
• Work as a team with other employees to present coordinated narration and provide a quality experience for customers
• Assist other crew members in maintaining vessel appearance, cleanliness, sanitation, and safety
• Special projects may be assigned as required by the business.
  
  

Minimum Qualifications (Knowledge, Skills, And Abilities)

• Must be able to operate a cash register efficiently as well as keep money records and maintain a professional, friendly attitude toward customers
• Must be clean, well-groomed, courteous, honest, and most important, reliable
• Always present a professional and friendly attitude to guests and crew
• Must be comfortable walking about the vessel and working in ocean swell
• Valid US driver’s license and a clean driving record
• Must pass a security background check and DOT drug test
  
  

Required Certifications

• Certifications required before the first day of employment include:
• CPR/First Aid certification
• Alaska Food Handler card
• TAPS certification to serve alcohol (Employees 21 must obtain)
  
  

Preferred Qualifications

• Previous retail/bartending experience preferred
• Previous experience on passenger-carrying vessels
• Customer service experience preferred
  
  

Traits and Characteristics

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.

Embrace Traditional Alaska Native Cultural Values that include Humility and Pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up.

Follow & Deliver Core Values

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at our core: We are dedicated to sustainable operations for future generations.
• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.
  
  

Environmental Conditions

The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.

• Must be comfortable working in enclosed, sometimes hot and noisy environments
• Must be comfortable working in ocean swell
  
  

Physical Demands

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Must be physically able to work a typical workday of about 10-14 hours per day, 5-7 days a week
• Ability to stand for long periods of time on steel decks with constant vibration and moderate levels of noise.
• Required to enter voids/engine rooms as needed, ability to comfortably fit through a 28-inch void hatch
• Occasionally required to lift and/or move up to 50 pounds
• Ability to walk on uneven deck surfaces crossing from vessel to vessel
• Ability to walk about and work efficiently in ocean swells
  
  

Work Environment

The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.

• This is a fast-paced and dynamic work environment with a diverse workforce
• Ability to work a flexible schedule to include weekends and holidays during the tour season
• Must adhere to Allen Marine, Inc., & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures
  
  

Supervisory Responsibilities

No

PI260490081