What are the responsibilities and job description for the Accounts Payable/Scheduling Coordinator position at Allen Outdoor Solutions?
Customer Service /Scheduling Coordinator has immediate opening.
Essential Duties and Responsibilities include but are not limited to the following
- Answer Phones: schedule service appointments and direct calls to appropriate person/department
- Check messages: Return service scheduling calls and customer service calls.
- Call to schedule appointments for service appointments and maintenance customers
- Update and maintain digital customer files/ Maintain and update parts and pricing in Hindsite and/or QuickBooks
- Responsible for generating, interpreting, and printing various assigned reports
- Route daily service calls according to zones, fastest drive times, technician skill and customer preferences
- Resolve customer complaints Schedule services and follow up with department managers and customers
- Responsible for following up on incomplete work orders
- Maintain customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
- Keep track of each technician throughout day/adjust schedule accordingly through day. Contact service technicians as requested by customers to relay pertinent information.
Education and/or Experience
- High School Diploma or equivalent (preferred)
- 1-year experience in scheduling (preferred)
- MS Office
- Irrigation experience a plus
- Good communication skills and professional personal presentation
- Must possess problem solving approach
- Organizing, planning, and customer service orientation
- Great attention to detail
- Should be flexible
Job Type: Full-time
Pay: $22.92 - $27.60 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Shift:
- Day shift
Work Location: In person
Salary : $23 - $28