What are the responsibilities and job description for the Technical Support Professional position at Allen Spolden?
Job Description
Role Overview
The Customer Experience Liaison is responsible for developing and maintaining strong relationships with clients, providing expert guidance and support, and collaborating with cross-functional teams to drive business results.
Key Responsibilities:
Required Skills and Qualifications:
BA/BS degree recommended; 5 years of customer service experience; 2-3 years of experience at a tech company recommended; strong familiarity with desktop and phone-based applications.
Benefits:
As a valued member of our team, you will enjoy a comprehensive benefits package, including competitive salary, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation.
Role Overview
The Customer Experience Liaison is responsible for developing and maintaining strong relationships with clients, providing expert guidance and support, and collaborating with cross-functional teams to drive business results.
Key Responsibilities:
- Deliver rapid and professional communication to clients, addressing their needs and concerns in a timely and effective manner.
- Develop trust and positive relationships with clients, fostering a deep understanding of their goals and objectives.
- Provide anticipatory guidance for questions or concerns, proactively addressing potential issues before they arise.
- Maintain a schedule of pre-determined email communication while creating and sending unique responses and inquiries, tailored to each client's needs.
Required Skills and Qualifications:
BA/BS degree recommended; 5 years of customer service experience; 2-3 years of experience at a tech company recommended; strong familiarity with desktop and phone-based applications.
Benefits:
As a valued member of our team, you will enjoy a comprehensive benefits package, including competitive salary, opportunities for professional growth and development, and a dynamic work environment that fosters collaboration and innovation.
