What are the responsibilities and job description for the Remote Technical Support Engineer - Refrigeration for Food Retail position at Get It - Professional Services?
Job Overview
We are seeking a skilled Refrigeration Technical Support Engineer to join our dynamic team in the food retail sector. This remote position offers the opportunity to utilize your expertise in refrigeration technology while providing essential support to our valued customers.
Key Responsibilities
This role presents a significant opportunity for professional development within the refrigeration and HVAC industry, allowing you to expand your skill set and contribute to continuous improvement initiatives.
Company Culture and Values
Our organization is committed to fostering a collaborative and innovative work environment, where technical excellence is highly valued. We prioritize problem-solving and customer service, creating a supportive team dynamic.
Compensation And Benefits
This is an exciting opportunity for those who are passionate about refrigeration and eager to make a significant impact. Join us in a professional setting that values innovation, growth, and technical mastery. We look forward to receiving your application!
Employment Type: Full-Time
We are seeking a skilled Refrigeration Technical Support Engineer to join our dynamic team in the food retail sector. This remote position offers the opportunity to utilize your expertise in refrigeration technology while providing essential support to our valued customers.
Key Responsibilities
- Engage actively in the technical support call center, assisting clients through Salesforce.
- Deliver outstanding technical support for refrigeration products.
- Conduct training sessions both internally and externally, utilizing virtual and in-person formats.
- Develop and curate technical resources, including documentation and instructional videos.
- Remain informed about industry advancements through ongoing training and research.
- Provide on-site customer support and technical assistance as necessary.
- Collaborate with the internal sales team to enhance customer applications.
- Troubleshoot complex refrigeration and AC systems effectively.
- Be available for occasional after-hours emergency support.
- Profound understanding of HVAC and refrigeration systems.
- Proficiency in Microsoft Office and experience with technical documentation.
- Exceptional coordination and communication capabilities.
- Ability to manage multiple projects in a fast-paced environment.
- An entrepreneurial mindset with a focus on driving process improvements.
- Willingness to travel regionally and internationally (5-15%).
- Bachelor's degree in Engineering (Mechanical, Electrical, or a related field) or 2-3 years of pertinent experience.
This role presents a significant opportunity for professional development within the refrigeration and HVAC industry, allowing you to expand your skill set and contribute to continuous improvement initiatives.
Company Culture and Values
Our organization is committed to fostering a collaborative and innovative work environment, where technical excellence is highly valued. We prioritize problem-solving and customer service, creating a supportive team dynamic.
Compensation And Benefits
- Competitive salary range of \(65,000 - \)70,000.
- Performance-based bonus opportunities.
- Paid vacation and personal leave.
- Comprehensive insurance plans.
- Opportunities to participate in Employee Resource Groups.
- Employee Referral Program.
This is an exciting opportunity for those who are passionate about refrigeration and eager to make a significant impact. Join us in a professional setting that values innovation, growth, and technical mastery. We look forward to receiving your application!
Employment Type: Full-Time
Salary : $65,000 - $70,000
