What are the responsibilities and job description for the Refrigeration Technical Support Engineer- Food Retail - Remote | WFH position at Get It - Professional Services?
Are you passionate about refrigeration technology and eager to provide top-notch technical support? We're looking for a Refrigeration Technical Support Engineer to join our team. In this role, you'll assist customers by troubleshooting complex refrigeration and AC systems, providing expert guidance, and contributing to product training and development.
Responsibilities
Actively participate in the technical support call center, assisting customers through Salesforce.
Deliver exceptional technical support for refrigeration products.
Conduct internal and external training sessions, including in-person and virtual courses.
Develop and maintain technical resources such as documents and instructional videos.
Stay up to date with industry trends by attending trainings and conducting research.
Provide on-site customer support and technical assistance when needed.
Collaborate with the internal sales team to support customer applications.
Assist with troubleshooting complex refrigeration and AC systems.
Be available for occasional after-hours emergency support.
Qualifications
Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or 2-3 years of relevant experience.
Strong understanding of HVAC/Refrigeration systems.
Experience with Microsoft Office and technical documentation.
Excellent coordination and communication skills.
Ability to handle multiple projects and work in a fast-paced environment.
Entrepreneurial mindset with the ability to drive process improvements.
Willingness to travel regionally and internationally (5-15%).
Perks & Benefits
Competitive salary range of $65,000 - $70,000.
Bonus opportunities based on performance.
Paid vacation and personal leave.
Comprehensive insurance plans.
Opportunities to join Employee Resource Groups.
Employee Referral Program.
Why Join Us?
This is a great opportunity to expand your expertise in refrigeration and HVAC systems while working in a supportive and collaborative environment. If you're a problem-solver who enjoys helping customers and making a real impact, we'd love to hear from you!
Apply today and be part of a team that values innovation, growth, and technical excellence!
Employment Type: Full-Time
Responsibilities
Actively participate in the technical support call center, assisting customers through Salesforce.
Deliver exceptional technical support for refrigeration products.
Conduct internal and external training sessions, including in-person and virtual courses.
Develop and maintain technical resources such as documents and instructional videos.
Stay up to date with industry trends by attending trainings and conducting research.
Provide on-site customer support and technical assistance when needed.
Collaborate with the internal sales team to support customer applications.
Assist with troubleshooting complex refrigeration and AC systems.
Be available for occasional after-hours emergency support.
Qualifications
Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or 2-3 years of relevant experience.
Strong understanding of HVAC/Refrigeration systems.
Experience with Microsoft Office and technical documentation.
Excellent coordination and communication skills.
Ability to handle multiple projects and work in a fast-paced environment.
Entrepreneurial mindset with the ability to drive process improvements.
Willingness to travel regionally and internationally (5-15%).
Perks & Benefits
Competitive salary range of $65,000 - $70,000.
Bonus opportunities based on performance.
Paid vacation and personal leave.
Comprehensive insurance plans.
Opportunities to join Employee Resource Groups.
Employee Referral Program.
Why Join Us?
This is a great opportunity to expand your expertise in refrigeration and HVAC systems while working in a supportive and collaborative environment. If you're a problem-solver who enjoys helping customers and making a real impact, we'd love to hear from you!
Apply today and be part of a team that values innovation, growth, and technical excellence!
Employment Type: Full-Time
Salary : $65,000 - $70,000
