F&I Manager - Allen Turner Chevrolet Cadillac

Allen Turner Chevrolet Cadillac of Auburn is seeking an experienced F&I Manager to oversee financing and insurance products, delivering an exceptional experience for our customers. If you’re a detail-driven professional with a proven track record in automotive finance, we want you on our team!

BENEFITS

• Medical, dental, and vision insurance
• Long and short-term disability and life insurance
• Matching 401(k) plan & profit sharing
• Paid Time Off
• Employee purchase program (Discounts of products and services) 
• Employee events and recognition such as service awards, holiday parties, food truck Fridays, etc.
• A friendly, professional work environment
• Opportunities to advance within the company

Responsibilities:

• Guide customers through the financing process, explaining finance options, products, and services to help them make informed decisions
• Build and maintain long-term relationships with clients to foster repeat business and referrals
• Review credit applications, determine financing options, and work with lenders to secure approvals
• Present and sell additional products such as extended warranties, insurance, and protection plans
• Ensure compliance with all federal, state, and local regulations governing the finance and insurance process
• Provide exceptional customer service throughout the process, ensuring a smooth and positive experience for customers
• Assist in the preparation of loan documents and ensure that all paperwork is completed accurately and in a timely manner
• Collaborate with the Sales team to ensure seamless coordination between vehicle sales and financing
• Maintain up-to-date knowledge of finance and insurance products, industry trends, and lending rates
• Monitor and manage F&I department processes to meet dealership goals, including profitability and customer satisfaction
• Report to the General Sales Manager on F&I performance, progress towards goals, and any challenges
• Perform other duties as assigned to support the dealership’s goals and operations

Qualifications:

• Previous Experience: At least 1-2 years of experience in automotive finance, F&I management, or a similar role with a proven track record of success 
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to engage customers and explain product features clearly and persuasively
• Customer-Focused Attitude: Ability to build and maintain strong relationships with clients, offering personalized service to meet their unique needs
• Knowledge: In-depth understanding of automotive financing, including lending options, interest rates, leasing, and products 
• Detail-Oriented: Strong organizational skills with the ability to manage multiple customers and financing options at once
• Problem-Solving Abilities: Capacity to handle customer objections and resolve issues with a solution-oriented approach
• Compliance Knowledge: Familiarity with legal regulations and ethical guidelines governing automotive finance 
• Tech-Savvy: Comfortable using dealership software, online tools, and CRM systems to manage customer relationships and track transactions 
• Team Player: Collaborative mindset, with the ability to work well within a team environment to achieve dealership goals
• Time Management: Ability to prioritize tasks and manage time efficiently in a fast-paced environment
• Flexible and Adaptable: Willingness to work evenings, weekends, and holidays as required to meet customer needs
• Pre-Employment Requirements: Must be able to pass a pre-employment drug screen, Motor Vehicle Record (MVR) check, and background check
• Valid Driver’s License: Must possess a valid driver’s license with a clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.