What are the responsibilities and job description for the Operations Call Center Support position at Allere?
Job Description
Job Description
At ALLERE GROUP , we pride ourselves in creating the perfect match for our candidates. We work tirelessly to build relationships with top companies across the nation, so we always have exciting opportunities for the right candidates. If you are excited about emerging technologies and would love to be a part of a progressive company, we want to talk to you!
Job Title : Operations Call Center Support
Location : Allentown, Pa
NOT OPEN TO C2C CANDIDATES
- Plan and submit outage requests for electrical zones of protection in substation and distribution systems.
- Prepare and review switch orders to ensure compliance with safety tagging and LOTO procedures.
- Compile, track, and distribute outage request information to project stakeholders.
- Interpret electrical one-line diagrams and schematics to support safe and efficient outage planning.
- Direct and dispatch work crews to appropriate locations according to customer requests, specifications, or needs.
- Coordinates activities with Distribution and Transmission system operators to ensure the safe and effective use of resources.
- Inform Distribution and Transmission system operators of critical information to ensure the most effective and safe response to customers.
- Calls out, directs, and dispatches personnel, secures assistance or requests help from other departments, as necessary.
- Interact with the 911 centers in a professional manner and ensure all required information is transmitted between the parties to allow the client and emergency personnel to respond to emergencies in the most efficient and safest way possible.
ALLERE GROUP is committed to our community and diversity. We are a proud woman-owned business (WBENC certified) and active supporters of numerous philanthropic, volunteer, and fundraising endeavors.
ALLERE GROUP offers direct hire, contract to hire, and statement of work placements. We offer access to employer healthcare benefits, and a 401k retirement plan. Allere Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
