What are the responsibilities and job description for the Audiology Technician position at Allergy and ENT Associates?

Allergy & ENT Associates is looking for an Audiology Technician at our Woodlands Office!

What are we about?

As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple : to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

Address : 9301 Pinecroft Drive, Suite 100

The Woodlands, Texas 77380

Hours as of Feb 3rd :

Benefits :

Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Short- & Long-Term Disability

POSITION SUMMARY :

The Audiology Technician will assist Audiologist with a variety of tasks including hearing aid evaluations, fittings, scheduling, patient communication, etc. The Audiology Technician has a firm understanding of customer needs and provides a high level of customer service to support the full optimization of the Audiology service line and Patient Experience.

Assist with Hearing Aid Evaluations and Fittings
Manage appointment scheduling balance for Audiologist to ensure maximum patient throughput.
Communicate effectively with patients regarding appointments, repairs, hearing aid orders, and follow-up appointments to ensure smooth clinic operations and patient satisfaction.
Communicates with vendors and members of the audiology team regarding supply needs, patient assistance, etc.
Provides administrative support to assigned audiologist, including maintaining patient records accurately, managing inventory of hearing aid supplies, and processing documentation related to billing and patient care.
Provide basic troubleshooting with hearing aids and assist in minor repairs or adjustments as directed by Audiologist.
Collaborate with audiologist and technical support personnel to address IT related technical issues.
Educate patients and their families on proper hearing aid usage, maintenance, and care practices to enhance their overall hearing health and improve treatment outcomes.

Education & Experience :

High school diploma or equivalent; additional education or certification in audiology or related field, welcomed.

Prior experience in a healthcare setting, preferably in audiology or related field.

Strong organizational and communication skills with the ability to manage multiple tasks efficiently.

Proficiency in computer applications, including Microsoft Office and electronic medical records (EHR) systems.

Skills & Qualifications :

Attention to detail and a commitment to providing exceptional patient care.

Ability to adapt to changing priorities and work effectively in a fast-paced environment.

Problem Solving - Ability to identify a problem and find solutions effectively

Safety and Confidentiality - Follows OSHA regulations and the safety guidelines of the Practice. Follows HIPAA policies and procedures. Respects and maintains patient confidentiality.

Organization - Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.

Professional Maturity - The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.

Time Management - Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Interpersonal Communication - Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation

Communication - The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

Physical Demands : Anticipate lifting 20-25 pounds in any given day. Tasks and expectations

may vary by clinical site and medical practice. Substantial movements (motion) of the wrist, hands, and / or fingers in a repetitive manner. May be exposed to acutely ill patients, communicable diseases, blood borne pathogens, and airborne allergens used during skin testing and immunotherapy.

Well-lighted, heated and / or air-conditioned indoor clinic office setting with adequate ventilation; Moderate noise (examples : business office with computers and printers, light traffic) Typical schedule is Monday through Friday with regular working hours; travel to other clinics or administration office will be required.

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