Patient Service Representative

Job Summary

Patient Service Representatives are required to present a positive service-oriented image with actions that are consistent with practice service standards. Follow procedures/protocols established for the management of patient care. Shares responsibility for promoting exceptional staff/patient relations, and facilitating smooth patient flow through the department. The Patient Service Representative also ensures necessary paperwork is complete, greets, instructs and schedules patient and visitors.

Essential Job Functions

• Performs selected administrative duties.

• Recognizes and respond to verbal, non-verbal, and written communication.

• Schedules tests and treatments.

• Receives and stores office supplies.

• Able to answer/manage multiple phone lines.

• Accurately records telephone calls and ensures follow-through.

• In accordance with established procedures, receives and forwards all incoming phone calls as appropriate (triage nurse, administration, clinical) in a friendly manner.

• Documents and escalates any inappropriate interactions involving patients and reports to management when necessary.

• Responsible for greeting patients and visitors in a prompt, pleasant and professional manner.

• Verifies and updates patient’s demographic information including insurance information.

• Responsible to check patient in per IMS for office visits and testing.

• Assists new patients in completing necessary paperwork and assures all paperwork is fully completed.

• Assures that proper HIPAA compliance is being followed.

• Responsible for collecting insurance co-pay amounts.

• Responsible for obtaining referrals as required by insurance.

• Schedules appointments for patient with specialists.

• Verifies insurance eligibility and benefits.

• Scans as needed.

• Prints daily schedules for MA’s and/or Providers and informing MA’s and/or providers of any updates to the schedule. .

• Other duties as assigned

Qualifications

• Six months to one year related experience in a medical office or similar clinical setting required.

• One year of Receptionist experience preferred.

• Good phone etiquette.

• Knowledge of medical terminology.

• Knowledge of computer software. (Word, Excel, Outlook)

• Knowledge of HIPAA.

• Must be self-motivated with strong decision making and problem solving abilities.

• Thorough understanding of healthcare deductibles, co-payments, co-insurance required.

• Ability to communicate clearly and effectively with patients and medical staff.

• Ability to think critically and investigate to find resolutions for patients.

• Strong computer skills.

AIANE is an Equal Opportunity Employer