What are the responsibilities and job description for the Front Office Specialist position at Allergy Asthma & Immunology of East Alabama?
About the Company - Allergy Asthma & Immunology of East Alabama Mission Statement: At Allergy Asthma & Immunology of East Alabama, our mission is to be the leading caregiver for patients of all ages in the region with allergies, chronic respiratory problems, and immune system deficiencies.
About the Role - The Front Office and Medical Biller is responsible for managing front office operations, patient interactions, insurance verification, and medical billing functions. This role requires a proactive individual who can think outside the box, anticipate needs, and ensure smooth coordination between departments.
Responsibilities -
- Front Office Responsibilities:
- Greet and check in patients in a professional and friendly manner.
- Answer phone calls, transfer calls, and respond to inquiries.
- Verify and update patient demographics and insurance information.
- Obtain insurance referrals and pre-authorizations as needed.
- Collect and process co-pays, deductibles, and outstanding balances.
- Schedule and confirm patient appointments, ensuring optimal patient flow.
- Scan and upload patient documents, medical records, and insurance cards.
- Maintain a clean and organized reception area.
- Handle incoming and outgoing referrals, ensuring timely processing.
- Billing & Insurance Responsibilities:
- Verify insurance coverage and benefits for new and existing patients.
- Process medical billing and coding tasks, including claim submissions.
- Review and resolve denied or rejected claims, submitting appeals when necessary.
- Reconcile patient accounts, posting payments, and issuing refunds as needed.
- Communicate with patients regarding billing inquiries and financial assistance options.
- Generate reports related to accounts receivable, outstanding balances, and collections.
- Maintain compliance with all insurance policies, procedures, and regulations.
- Coordinate with the clinical team to ensure proper documentation and coding.
Qualifications -
- Preferred Education: Associate’s or Bachelor’s degree in Business, Healthcare Administration, or a related field preferred.
- Preferred Experience: Minimum of 3–5 years in a medical office, with experience in front office operations and billing.
Required Skills -
- Strong organizational and multitasking abilities.
- Proficiency in electronic health records (EHR) and medical billing software.
- Knowledge of ICD-10 and CPT coding.
- Excellent communication and problem-solving skills.
- Ability to work independently and collaboratively within a team.
Equal Opportunity Statement - Allergy Asthma & Immunology of East Alabama is an equal-opportunity employer and a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screening, with random testing throughout employment.
