What are the responsibilities and job description for the Medical Office Coordinator position at Allergy Asthma & Immunology of East Alabama?
About Allergy Asthma & Immunology of East Alabama:
We are a leading caregiver for patients with allergies, chronic respiratory problems, and immune system deficiencies.
The Front Office and Medical Biller is responsible for managing front office operations, patient interactions, insurance verification, and medical billing functions. This role requires a proactive individual who can think outside the box, anticipate needs, and ensure smooth coordination between departments.
Responsibilities:
- Front Office Responsibilities:
- Greet and check in patients in a professional and friendly manner.
- Answer phone calls, transfer calls, and respond to inquiries.
- Verify and update patient demographics and insurance information.
- Obtain insurance referrals and pre-authorizations as needed.
- Collect and process co-pays, deductibles, and outstanding balances.
- Schedule and confirm patient appointments, ensuring optimal patient flow.
- Scan and upload patient documents, medical records, and insurance cards.
- Maintain a clean and organized reception area.
- Handle incoming and outgoing referrals, ensuring timely processing.
- Billing & Insurance Responsibilities:
- Verify insurance coverage and benefits for new and existing patients.
- Process medical billing and coding tasks, including claim submissions.
- Review and resolve denied or rejected claims, submitting appeals when necessary.
- Reconcile patient accounts, posting payments, and issuing refunds as needed.
- Communicate with patients regarding billing inquiries and financial assistance options.
- Generate reports related to accounts receivable, outstanding balances, and collections.
- Maintain compliance with all insurance policies, procedures, and regulations.
- Coordinate with the clinical team to ensure proper documentation and coding.
