Training Manager

Allergy & ENT Associates is looking for a Training Manager!

This is a Hybrid role and can be located in Houston, Austin, or Dallas.

What are we about?

As a multi-state, physician-led team of specialized providers and dedicated staff, we are focused on enhancing the well-being of our patients living with allergy, asthma, and sinus conditions. Our mission is simple: to empower individuals to embrace life to the fullest through personalized, comprehensive, and compassionate healthcare.

Please visit our websites for more information in each market:

Houston, TX - https://www.aentassociates.com/

Dallas, TX - https://swallergy.com/

Austin, TX - https://familyallergyatx.com/

California - https://bazallergy.com/

Benefits:

Health Insurance

Dental & Vision Insurance

401K

Life insurance

PTO & Holidays

Short- & Long-Term Disability

OVERVIEW

We are seeking an experienced Training Manager to join our team. The organization is a large and growing multi-specialty Allergy, Asthma, and ENT group based in Houston, Texas, embarking on an aggressive growth strategy. Reporting to the Chief Operating Officer, the Training Manager will be responsible for developing and maintaining the standardized training model, curriculum and delivery across Texas, California and any other future markets as the company expands its footprint. The Training Manager is expected to collaborate with cross-functional departments to provide leadership and to ensure excellence in training delivery and competencies across the company’s workforce, with a strong focus on quality patient care, customer service and financial integrity. 

KEY RESPONSIBILITIES

Training Development and Delivery:

• Create, deliver and continuously improve training programs by conducting needs assessments, executing training, developing reinforcements, and evaluating effectiveness
• Develop KPIs to measure training effectiveness in partnership with executive team
• Lead training on new clinical policies, services and workflows
• Oversee online interactive training initiatives and maintain a library of external resources
• Determine appropriateness of contracting with outside vendors for training goals
• Manage integration of acquired practices to ensure consistent M&A integration approach

Team Management:

• Oversee a team of training specialists to ensure excellence in delivery, competency and content retention
• Maintain training records using electronic learning management system
• Partner with market leaders to identify, develop and coach new preceptors/leads
• Ensure timely completion of required trainings and new colleague orientation
• Develop and execute programs to evaluate clinic leads/trainers
• Develop talent for future growth opportunities and succession planning

Collaboration and Coordination:

• Collaborate with cross-functional teams, departments and executive leadership to address training concerns/opportunities
• Partner with finance, revenue cycle and other departments to audit front desk processes
• Coordinate with leadership on planning, organization and implementation of training standards
• Confer with management and staff to develop appropriate training programs/materials

Technology and Innovation:

• Leverage technology to enhance learning experience and delivery
• Act as consultant/superuser for technology, initiatives or programs
• Support training needs for technology upgrades

Project and Performance Management:

• Manage multiple projects and assignments simultaneously
• Ensure key performance metrics are achieved for front office operations
• Drive training needs for cross-trained staff to align efficiency targets
• Prepare and conduct bi-weekly training team meetings

Quality Assurance and Compliance:

• Advocate for improvements to training structures, resources and processes
• Ensure compliance with regulatory agencies governing healthcare delivery
• Strong focus on positive patient experiences and outcomes

Leadership and Communication:

• Lead by example, maintaining positive attitude and punctuality
• Provide constructive feedback and mentor positive relationships
• Ensure synergies among people, processes and strategies to drive training excellence
• Communicate and model the organization's Mission and Values
• Ensure proper alignment with physician and provider teams

Evaluation and Improvement:

• Measure training effectiveness and improvement opportunities through assessments, surveys and observations
• Provide feedback on effectiveness and adjust training as necessary
• Analyze and evaluate training ROI and provide reports/recommendations to management
• Identify and implement cost savings while maintaining effective programs
• Complete yearly competency requirements for all clinic-based staff and training team

Regulatory and Compliance:

• Ensure compliance with HIPAA, FLSA, EEO, ADA, OSHA, accreditation, etc.

Other:

• Manage multiple projects of various scales simultaneously
• Work independently and effectively under stressful situations requiring decision making and problem-solving
• Embody a solution-oriented approach, voicing opinions professionally and offering solutions

QUALIFICATIONS

• Education and Experience:
• Bachelor's degree in applicable field preferred; Master's degree a plus
• Three or more years of experience as a Training Manager or similar role in a busy healthcare environment
• Clinical experience preferred
• Experience in a busy multi-provider, multi-location medical practice or other healthcare setting; direct allergy and/or ENT experience a plus

Knowledge and Skills:

• Deep knowledge of training methodologies, adult learning principles, content delivery, and evaluative methodologies to measure impact and ROI
• Familiarity with computer-based training tools and technology-based training platforms
• Knowledge of front office processes such as billing, insurance verification, referrals, and customer service
• Strong communication, presentation, and writing skills; ability to translate technical information into user-friendly documentation and coursework
• Analytical thinking, collaboration, adaptability, and leadership traits
• Ability to coach, mentor, and lead by example to create a positive, inclusive, and engaged culture
• Ability to assess training remediation needs and create effective strategies
• Ability to develop credibility and trust with multidisciplinary teams
• Proficiency in Microsoft Office applications and others as required

Personal Attributes:

• Maintains effectiveness when experiencing major changes in work assignments or environment
• Actively participates as a team member to move the team toward goal completion
• Demonstrates personal ownership of tasks and follows through to attain desired results
• Proactively prioritizes needs and effectively manages timelines and resources
• Establishes and maintains long-term customer relationships by consistently meeting and exceeding expectations
• Maintains stable performance under pressure or opposition; handles stress in an acceptable manner

Other Requirements:

• Willing to travel to and within all markets as required
• Maintains necessary clinical skills and actively participates in opportunities for continued personal and professional development