RCM Patient Service Representive Supervisor

Proactively work assigned accounts to maximize accurate and timely payment from patient while observing company policies and all applicable laws. Serves as a liaison between RCM Departments to insure accuracy of accounts.

• Answer/respond to calls and/or correspondence related to patient balances.
• Serve as first level escalation for patient calls.
• Analyze and interpret reasons for patient balances.
• Document all work and calls performed (including, but not limited to patient payments by phone) in database system.
• Coordinate patient payment arrangements when possible.
• Researching accounts to include looking at EOBs to insure the account has been handled properly.
• Prepare monthly bad debt file for external collections placement.
• Upload weekly payment file to external collection agency.
• Assist RCM Manager by overseeing the day-to-day operations.
• Coordinate training, setting expectations for the department, and provide feedback on department staff.
• Provide constructive feedback to management concerning the operations and ideas of improvement for the department.
• Provides leadership, guidance and assistance to the team, collaborating with Human Resources and Management Teams on employee matters.
• Provides coaching, completes, and delivers annual reviews and appropriate merit increases for department.
• May support other staff/peers as applicable.
• Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
• Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
• Models the AP Code of Conduct and demonstrates a commitment to the AP Compliance Program, standards and policies.
  
  

Supervisory Responsibilities

Supervising patient accounts service team

• Work complaints and escalations to completion and communicate the results.
• Conduct meetings with the team to answer questions as a part of ongoing training, discuss error trends, process failures and adherence to set processes and procedures.
• Manage schedule for Patient Account Services Team.
• Demonstrate professionalism and promote positive interpersonal relations with all internal and external business contacts, representing the corporation in a positive manner, displaying personal commitment to achieving the goals and objectives of the corporation.
• Maintain patient confidentiality; comply with HIPAA and compliance guidelines established by the practice to protect RCM operations by keeping information confidential.
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions.
• Attends all meetings as requested including regular staff meetings.
• Performs any additional duties as requested by management.
• High school diploma or equivalent required. Healthcare or related experience required.
• Demonstrated ability to communicate professionally and effectively.
• Work in a fast-paced office environment, and sit for long periods of time in front of computer while talking on
• the phone throughout entire workday.
• Ability to handle daily stressful situations due to the nature of the job, as well as work independently and stay
• focused on task at hand.
  
  

Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and vision must be correctable to normal range to record, prepare, and communicate appropriate reports.