What are the responsibilities and job description for the Patient Access Optimization Manager position at AllerVie Health?
At AllerVie Health, our team members are unified around our mission to help patients achieve and maintain optimal health and quality of life - free from the symptoms and suffering of allergies, asthma, and related immunological conditions. From our physician and clinical roles to our administrative and operational support roles and everything in between - we change lives for the better - giving people their lives, health, and vitality back in real, tangible ways. We live every day on mission and wake up excited to tackle new challenges and provide people with health solutions.
When you join AllerVie, you join a crucial workforce that provides meaningful care and service to our allergy patients. We value the knowledge and experience you bring to AllerVie and we reward your efforts and dedication with a competitive compensation and benefits offering that allow you to offer your best to our patients. These benefits include the following for full-time employees (scheduled 30 hours weekly):
- Eligible for benefits the first of the following month after date of hire
- (3) major medical plan offerings
- Dental and vision plan offerings
- Supplemental benefit offerings: accident, critical illness, hospital indemnity, short-term and long-term disability, supplemental life insurance, flexible spending and dependent care spending plans
- Company paid benefits: $50K basic life and AD&D insurance, Teladoc plan for employee and dependents at no cost, Employee Assistance Program to include work/life balance resources and counseling
- 401k Plan with VOYA after 6 months of AllerVie employment. Company match of 100% of the first 3% of employee contributions. 50% for the next 2% of employee contributions.
- Generous paid time off that increases with years of service
- Paid holidays
Job Summary:
The Patient Access Optimization Manager is responsible for optimizing revenue cycle processes and systems, focused on patient access and financial clearance. In this role you will lead the design, implementation, and adoption of RCM processes and systems to improve patient experience and increase financial performance.
Results Measured By The Following Responsibilities:
- Manage and optimize financial clearance and patient access processes including insurance verification, authorization, and the patient financial experience.
- Create job aids and training to optimize financial clearance and patient access processes and ensure adherence to best practices in the organization.
- Lead critical initiatives including transformational efforts, business process improvements, operational efficiency improvements, etc.
- Analyze data to determine business opportunities and create reports to support leadership decisions
- Monitors revenue cycle performance metrics to drive continuous improvement efforts in all areas of the revenue cycle.
- Communicate effectively and clearly at various levels within the organization (clinical, business, contact center and technical).
- Identify issues and risks, advise on mitigation plans, and escalate critical issues.
Skills/Qualifications:
- Five years of experience in Healthcare Revenue Cycle with extensive expertise in Patient Access and Financial Clearance.
- Excellent change management skills and the ability to lead through influence.
- Experience with designing workflows and leading process improvement initiatives.
- A proactive problem solver. Ability to understand and deal effectively with issues and opportunities throughout the Revenue Cycle process.
- Ability to understand major objectives or goals and break them down into meaningful action steps.
- Strong communication skills in both written, and verbal/presentation.
- Knowledge of applications, technology, and processes used in a healthcare setting, the ability to quickly understand new applications.
- Willingness to continually learn.
- Effectively works diplomatically across teams both internal and external.
Minimum Education & Experience Requirements:
- Bachelor’s degree in Healthcare Management, Business, or related fields is preferred.
- Experience in implementation and projects within healthcare is required.
- Experience with patient access financial clearance systems required.
- Willingness to travel (less than 20%)
- Competent in MS Office Suite including Excel
AllerVie Health is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
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