Patient Support Specialist - Front Desk

Job Title: Patient Support Front Desk Specialist

Location: Alleviant Integrated Mental Health – Conway, AR

About Us:. As a leading provider of mental health services, we are committed to delivering compassionate care and support. We are seeking a dynamic and detail-oriented Patient Scheduling Front Desk Specialist to join our team and contribute to our mission.

Position Overview: The Patient Scheduling Front Desk Specialist at Alleviant Integrated Mental Health plays a crucial role in managing patient interactions and ensuring smooth scheduling processes. This position is responsible for communicating with patients and outside referral sources to schedule initial intakes or reschedule appointments. Key responsibilities include handling phone calls, collecting patient demographics and insurance information, explaining insurance benefits and patient responsibilities, and processing payments. This role requires maintaining accurate records, adhering to HIPAA guidelines, and providing exceptional customer service.

Essential Job Functions:

• Answer and manage a high volume of inbound calls promptly and professionally.
• Schedule patient appointments and complete demographic information according to established policies and procedures.
• Verify insurance information and process payments accurately.
• Develop strong organizational and multitasking skills to thrive in a fast-paced environment.
• Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.
• Prioritize and organize work to ensure all clients receive timely and effective service.
• Provide support to other staff members as needed.
• Maintain a courteous and professional telephone demeanor.
• Conduct follow-up calls with patients in line with policies and procedures.
• Confirm patient appointments and check patients in and out efficiently.
• Prepare charts for upcoming appointments.
• Perform other duties as assigned.

Physical Demands:

• Ability to work effectively under stress and maintain high concentration and energy levels.

Competencies (Knowledge, Skills, and Abilities):

• High School Diploma or equivalent required.
• Basic understanding of mental health or behavioral health is advantageous.
• Bilingual candidates preferred.
• Experience in a medical office setting is required.
• Proficiency in insurance and patient benefits knowledge is essential.
• Experience in determining patient responsibility and processing patient payments required.
• Previous experience managing multiple providers’ schedules is necessary.
• Solid understanding of HIPAA guidelines and healthcare documentation.
• Ability to work with a diverse population and exhibit strong interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.), with strong typing and computer application skills.
• Competency in operating business machines such as computers, telephones, copiers, and fax machines.

Reports to: Becca Richardson, Regional Director of Operations

Work Hours:

• Facility hours are 8:00 AM– 5:00 PM

Why Join Us? At Alleviant Integrated Mental Health, you'll be part of a dedicated team committed to making a meaningful difference in our patients' lives. Our Conway clinic offers an exciting opportunity to grow with us and contribute to our vision of comprehensive mental health care.

If you are a motivated individual with a passion for providing exceptional patient care and thrive in a fast-paced environment, we invite you to apply for this position.