What are the responsibilities and job description for the B2B - Affiliate Relationship Manager position at Alleviate Financial Solutions?
Do you thrive on building strong relationships and empowering others to succeed? As our Affiliate Relationship Manager, you’ll be the go-to expert for our affiliate partners, offering hands-on support and guidance to help them navigate systems, master guidelines, and address client needs like pros. If you're passionate about creating meaningful partnerships and love seeing others shine, this role is your chance to make a real impact!
At Alleviate, we are on a mission to transform lives by providing effective debt relief solutions. Our team is dedicated to helping individuals and families regain control of their financial future. We are seeking caring & empathetic individuals to join our dynamic team and make a real difference in people's lives.
ABOUT THE COMPANY: Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 400 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth. We are currently investing heavily in marketing and technology to actualize our vision of becoming the next-generation financial services Company, taking people from debt to WEALTH.
OUR HOME: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state-of-the-art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped workstations, and a free fitness center. We offer catered lunches, in-office games, teambuilding activities, paid parking, quarterly parties & events, volunteer events, and much more!
OUR CULTURE: WHY DO OUR EMPLOYEES LOVE WORKING HERE?
- Opportunities for internal growth and career advancement
- Work alongside a passionate group of people who are committed to improving the lives of others
- Company swag - who doesn't love it?
- An incredible location to call your "second home". Our headquarters has multiple restaurants, free fitness center, wellness rooms, and in-office amenities to support you throughout your workday
- Consistent employee recognition and appreciation
- Company-sponsored events and volunteer opportunities
COMPENSATION:
- $80,000 depending on experience
WHAT MAKES US THE BEST?
Energetic, supportive, and collaborative working environment
Continuous employee development, coaching, and training
Work-life balance
WHAT YOU'LL DO:
The Relationship Manager will play a pivotal role in building and maintaining positive relationships with affiliate partners. This individual will provide post-training support, ongoing guidance, and support to ensure affiliates excel in navigating systems, understanding guidelines, and addressing client needs.- Establish and maintain positive relationships with affiliate employees and leadership.
- Serve as the primary point of contact for affiliate-related inquiries and support.
- Maintain regular communication with affiliate points of contact, addressing concerns and gathering feedback to ensure Alleviate is informed and responsive.
- Provide guidance on CRM navigation, Quality Assurance, and Underwriting guidelines.
- Offer support and training on reporting functions and dashboard setup, ensuring affiliates are comfortable with the reporting software.
- Communicate procedural and process changes to affiliates in a timely and clear manner.
- Address post-enrollment complaints related to client cancellations or concerns, acting as a liaison to resolve issues effectively.
- Whenever feasible, visit local affiliate offices to provide on-site support and strengthen relationships.
- Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook.
- Other duties as assigned.
WHAT MAKES YOU A GOOD FIT:
- Proven experience in relationship management, client services, or a related role in the financial services industry.
- Experience in debt settlement, financial services, or a similar field is highly desirable.
- Familiarity with quality assurance processes, underwriting, or affiliate management systems.
- Strong interpersonal and communication skills, with the ability to build trust and rapport with affiliate partners.
- Excellent organizational and problem-solving abilities to address concerns and streamline processes.
- Proficiency in CRM systems, reporting tools, and general technology for affiliate support.
- Ability to adapt to changes, work independently, and prioritize tasks effectively in a fast-paced environment.
We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others.
ADDITIONAL PERKS & BENEFITS:
- Health, dental, and vision benefits available after 30 days of employment
- Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more!
- 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
- Paid holidays
- 401(k) that can be elected from day 1 of employment!
- The opportunity to work alongside an incredible group of people who are all driven to help others
Job Type: Full-time
Schedule: 8-hour shift, Monday to Friday
Location: Irvine, CA
Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This position must pass a post-offer pre-employment criminal background check.
Salary : $80,000
