Sales Support Manager

Are you passionate about coaching others to achieve greatness? Do you thrive in a fast-paced, high-energy environment where every day brings new challenges and opportunities to make an impact? If so, we want YOU to be our next Sales Support Manager!

In this pivotal role, you'll be the driving force behind the success of our Sales team, providing hands-on training, mentorship, and development to help agents crush their goals and reach their full potential. Whether you're refining strategies, celebrating wins, or rolling up your sleeves to solve challenges, you’ll be the heartbeat of a dynamic and motivated team.

At Alleviate, we are on a mission to transform lives by providing effective debt relief solutions. Our team is dedicated to helping individuals and families regain control of their financial future. We are seeking caring & empathetic individuals to join our dynamic team and make a real difference in people's lives.

ABOUT THE COMPANY: Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 400 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth. We are currently investing heavily in marketing and technology to actualize our vision of becoming the next-generation financial services Company, taking people from debt to WEALTH. 

HIRE DATE: January 2024

JOB TITLE: Sales Support Manager

OUR HOME: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state-of-the-art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped workstations, and a free fitness center. We offer catered lunches, in-office games, teambuilding activities, paid parking, quarterly parties & events, volunteer events, and much more! 

OUR CULTURE: WHY DO OUR EMPLOYEES LOVE WORKING HERE?

• Opportunities for internal growth and career advancement
• Work alongside a passionate group of people who are committed to improving the lives of others
• Company swag - who doesn't love it?
• An incredible location to call your "second home". Our headquarters has multiple restaurants, free fitness center, wellness rooms, and in-office amenities to support you throughout your workday
• Consistent employee recognition and appreciation  
• Company-sponsored events and volunteer opportunities

COMPENSATION:

• $104,000 - $117,000 annually (total compensation with bonus potential included; this range captures performance-based bonus earnings with a bottom range of $104,000 if 100% of monthly goals are achieved)

WHAT MAKES US THE BEST?

• Energetic, supportive, and collaborative working environment 

• Continuous employee development, coaching, and training 

• Work-life balance 

WHAT YOU'LL DO: 
The Sales Support Manager plays a key role in the daily oversight of the Sales team, offering training, coaching, and development to agents on their assigned team.   

• Oversee the activity and performance of a sales team. 

• Understand our clientele and how our products support their financial goals; transfer this knowledge to agents via coaching, as needed. 

• Lead, motivate, and coach the team of sales representatives to ensure they meet their individual and team targets. 

• Hold regular 1:1 meetings and team meetings with agents to ensure consistent engagement. 

• Provide ongoing training and development to sales team members to enhance their skills in areas such as client education, objection handling, and product knowledge. 

• Monitor the performance of sales representatives through regular call reviews, tracking key performance indicators (KPIs), and providing feedback for improvement. 

• Ensure that sales agents receive education and coaching with regards to compliance with relevant laws, regulations, and industry standards, particularly those related to debt settlement practices, as needed. 

• Provide regular reports to senior management on sales performance, trends, and forecasts. 

• Address any issues or challenges that arise within the sales team or with clients in a timely and effective manner. 

• Collaborate with other departments such as servicing and operations to streamline processes and improve overall business performance. 

• Convene with Sales Trainer to identify which sales employees are in need of ongoing training to improve performance. 

• Set the proper tone and energy for the sales floor. 

• Provide sales support as needed, including but not limited to, credit report issues, enrollment delays, QA/UW questions, CRM support, lead ownership changes, etc. 

• Ensure all agents manage pipelines effectively, including speed to dial, lead nurturing, lead follow-up, etc. 

• Acquire appropriate staff by interviewing and selecting potential sales employees.  

• Monitor attendance and work activity of sales employees, reports related concerns to the Human Resources Department, as needed. 

• Collaborate with Senior Management, HR, and Talent Acquisition to help build a sales culture that is aligned with Company values. 

• Establish schedules for Direct Reports, monitoring timecards, Overtime, and hours worked. 

• Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook. 

• Other duties as assigned. 

WHAT MAKES YOU A GOOD FIT:

• High school diploma or GED require. 

• 1 years of debt settlement sales experience. 

• Previous experience which is reflective of leadership skills, and a desire to grow in this area. 

• Knowledge of debt settlement processes and benefits required.

• Exceptional verbal and written communication skills. 

• Highly motivated and target driven with a proven track record in sales. 

• Ability to prioritize, with exceptional time management and organizational skills. 

• Ability to coach, motivate, and support sales agents. 

• Excellent knowledge of MS Office, CRM, and telephony systems. 

• Health, dental, and vision benefits available after 30 days of employment 
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more! 
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment! 
• The opportunity to work alongside an incredible group of people who are all driven to help others

Job Type: Full-time 

Schedule: 8-hour shift, Monday to Friday 

Location: Irvine, CA - 5 days per week in office 

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check. 

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