Sales Support Manager

Are you an experienced sales professional with a passion for coaching and developing others? Whether you have some leadership experience or are a seasoned expert in debt relief looking to step into a leadership role, this is a great opportunity to grow and make an impact.

As a Sales Support Manager, you will play a critical role in the daily oversight of the Sales team, providing hands-on training, coaching, and development to help agents succeed. This role is ideal for someone who thrives in a fast-paced environment, enjoys mentoring others, and is committed to driving performance. If you're ready to take the next step in your career and help shape the future of our sales team, we want to hear from you!

ABOUT US:

At Alleviate Financial Solutions, we’re transforming lives every day by offering innovative debt relief solutions. As one of the fastest-growing companies in the industry, we are on a mission to help individuals and families regain financial freedom and build a brighter future.

Our vision? To become the next-generation financial services company that guides people from debt to WEALTH.

WHAT YOU’LL ENJOY:

• A new best-in-class supportive leadership team guiding you to financial independence

• Opportunities for career growth and advancement

• A culture of recognition, appreciation, and celebration.

• A mission-driven team passionate about making a difference

• Company perks like swag, catered lunches, teambuilding activities and quarterly events

• Our 50,000 sq. ft. headquarters in Irvine, CA is more than just an office—it’s a second home where collaboration, growth, and innovation thrive.

• State-of-the-art amenities, including designer living rooms, wellness spaces, cafes, and a fitness center.

COMPENSATION:

• $68,640 base salary ($104k-$117K total compensation depending on performance-based bonus earnings)

WHAT MAKES US THE BEST?

• Brand Recognition - A recognized brand with a near 5-star consumer rating
• Dedicated Training - We have a team of elite trainers, dedicated to helping you succeed
• Exclusive High-Intent Leads – Omni Channel marketing with the highest converting incoming calls
• Thriving, High-Energy Culture – Be part of a team that’s empowering, dynamic, and built for success
• Industry Leader - Alleviate is taking over the debt space, quickly becoming one of the most prominent companies in our industry
• Career Growth & Leadership Development - We invest in our people and promote from within!

WHAT YOU'LL DO:

• Oversee the activity and performance of a sales team.
• Understand our clientele and how our products support their financial goals; transfer this knowledge to agents via coaching, as needed.
• Lead, motivate, and coach the team of sales representatives to ensure they meet their individual and team targets.
• Hold regular 1:1 meetings and team meetings with agents to ensure consistent engagement.
• Provide ongoing training and development to sales team members to enhance their skills in areas such as client education, objection handling, and product knowledge.
• Monitor the performance of sales representatives through regular call reviews, tracking key performance indicators (KPIs), and providing feedback for improvement.
• Ensure that sales agents receive education and coaching with regards to compliance with relevant laws, regulations, and industry standards, particularly those related to debt settlement practices, as needed.
• Provide regular reports to senior management on sales performance, trends, and forecasts.
• Address any issues or challenges that arise within the sales team or with clients in a timely and effective manner.
• Collaborate with other departments such as servicing and operations to streamline processes and improve overall business performance.
• Convene with Sales Trainer to identify which sales employees are in need of ongoing training to improve performance.
• Set the proper tone and energy for the sales floor.
• Provide sales support as needed, including but not limited to, credit report issues, enrollment delays, QA/UW questions, CRM support, lead ownership changes, etc.
• Ensure all agents manage pipelines effectively, including speed to dial, lead nurturing, lead follow-up, etc.
• Acquire appropriate staff by interviewing and selecting potential sales employees.
• Monitor attendance and work activity of sales employees, reports related concerns to the Human Resources Department, as needed.
• Collaborate with Senior Management, HR, and Talent Acquisition to help build a sales culture that is aligned with Company values.
• Establish schedules for Direct Reports, monitoring timecards, Overtime, and hours worked.

• High school diploma or GED require.
• 2 years of debt settlement sales experience.
• Previous experience which is reflective of leadership skills, and a desire to grow in this area.
• Knowledge of debt settlement processes and benefits required.
• Exceptional verbal and written communication skills.
• Highly motivated and target driven with a proven track record in sales.
• Ability to prioritize, with exceptional time management and organizational skills.

ADDITIONAL PERKS & BENEFITS:

• Health, dental, and vision benefits available after 30 days of employment
• Ancillary benefits including legal services, disability insurance, Employee Assistance Program, and much more!
• 80 hours of PTO, 40 hours of Sick Pay, and 2 Health & Wellness Days
• Paid holidays
• 401(k) that can be elected from day 1 of employment!
• The opportunity to work alongside an incredible group of people who are all driven to help others

Job Type: Full-time, Exempt

Schedule: 8-hour shift, Monday to Friday (schedules & shifts subject to change based on business needs)

Location: Irvine, CA; 5 Days per week in office

We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others.

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position must pass a post-offer pre-employment criminal background check.

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