What are the responsibilities and job description for the Veterinary Office Manager/Lead Client Service Coordinator position at Alliance Animal Health?
Company Description
Bedford Veterinary Medical Center is a state of the art, multi-doctor hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket pets in the Southern New Hampshire area. We practice the highest quality medicine while providing our pets and clients with the utmost care and compassion. Our hospital offers many services including annual wellness care, anesthesia and sedation, dentistry, internal medicine, laser therapy, in-house pharmacy, surgery, urgent/immediate care, and acupuncture. We are ready with a positive, experienced support staff and excellent clientele and well equipped with ultrasound, digital radiography, dental x-ray, and a complete in-house laboratory. And at our sister hospital in Hudson, Lowell Road Veterinary Center, we offer rehabilitation services such as underwater treadmill therapy, massage therapy, laser therapy, modality exercises, and more. We aim to make sure our clients and pets experiences leave them with a comfortable feeling as if they are an extended part of Bedford Veterinary Medical Center’s family!
We are located in beautiful southern, New Hampshire! Tax-free New Hampshire is a fantastic place to live and offers beaches, mountains, and city life, all within a short driving distance from our location! It is a paradise for outdoor enthusiasts and is an excellent place to live and/or raise a family!
To learn more about us, click https://www.bedfordvetcenter.com/!
Job Description
We’re looking for:
We are seeking a dynamic and organized Veterinary Lead Receptionist and Office Manager to join our team. This individual will be responsible for overseeing the daily operations of the front office, managing a team of receptionists, and ensuring the smooth flow of communication between clients, veterinary staff, and other team members. The ideal candidate will have excellent customer service skills, leadership experience, and a passion for working in the veterinary field.
Qualifications
Qualifications:
- Minimum of 3-5 years of experience in a veterinary office or similar customer service role, with at least 1-2 years in a supervisory or management position.
- 40 hours a week, rotating weekends
- Time will be split: Floor/Admin
- Oversee the daily administrative functions of the veterinary office, ensuring a well-organized and efficient workflow.
- Supervise, train, and mentor reception staff to ensure high-quality customer service.
- Ensure that the office environment remains clean, safe, and welcoming for clients and staff.
- Maintain inventory of office supplies and veterinary materials, placing orders as necessary.
- Manage office scheduling, including coordinating with the veterinary team to ensure appropriate coverage for appointments and surgeries.
- Handle staff scheduling, ensuring proper coverage and compliance with labor laws.
- Prepare and distribute internal communications to keep all team members informed about clinic operations and changes.
Additional Information
We offer our staff:
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
- *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.
