What are the responsibilities and job description for the Veterinary Client Service Representative position at Court Street Veterinary Hospital?
Court Street Vet is adding to our team & seeking a Veterinary CSR! Our ideal candidate is an energetic human who is compassionate, reliable, and able to handle a wide variety of front office duties. This candidate will remain calm and kind while under pressure in emotional situations. Candidate will have the ability to multitask answering phones, scheduling appointments, and checking clients out, in addition to other clerical duties. Candidate must be comfortable with computers. CSRs are the phenomenal humans at the core of every veterinary hospital; you are the first point of contact for clients who need help, the ringmasters of our doctors' schedules, and the skilled communicators who manage the internal and external demands of the day.
Veterinary knowledge is extremely helpful and would afford additional compensation, but we are happy to train the ideal candidate. Customer service experience is required. We are a fun and collaborative team, supportive of each other and provide excellent patient care.
Benefits (Available after probationary period): Employee Discount, Group Discount Health Insurance, Simple IRA with Employer Match, Educational Stipend, Accrued Time Off.
Schedule: ~10 Hour Shift (3-4 days per week, dependent upon selection of PT/FT status). Hospital is open Monday to Friday, closed on weekends.
Veterinary Receptionist Experience: Preferred
Customer Service Experience: Required
Education: Associate's Degree or higher (some college)
Job Duties: Greeting visitors, Scheduling, Correspondence, Answering and routing phone calls, Processing payments.
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous.
People-oriented -- enjoys interacting with people and working on group projects
Adaptable-- enjoys doing work that requires frequent shifts in direction
Independent -- enjoys working with little direction
High stress tolerance -- thrives in a high-pressure environment
Emotionally resilient-- values mental health in a challenging profession
Job Duties:
- Greeting clients and their pets
- Scheduling appointments
- Answering and routing phone calls
- Invoicing & processing client payments
- End of day light cleaning
Pay: $16.00 - $18.00 per hour, dependent upon experience.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- IRA
- IRA employer match
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
Schedule:
- 10 hour shift
Salary : $16 - $18