Customer Service Assistant

POSITION OVERVIEW
Join our customer-focused team as a Customer Service Assistant, where you’ll play a key role in delivering exceptional support to our clients. You’ll handle inquiries via phone and email, process orders, resolve customer concerns, and ensure accurate documentation of all interactions in our database. If you’re organized, tech-savvy, and enjoy working in a dynamic environment, we’d love to hear from you. We prefer candidates with at least three years of customer service or administrative experience, but we’re open to training the right person who demonstrates a willingness to learn and grow with our team.

TOP 5 RESPONSIBILITIES

 1.    Excellent customer-facing communication skills (phone, email, and in-person).

2.    Strong organizational skills with a keen eye for detail.

3.    Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

4.    Ability to multitask and thrive in a fast-paced environment.

5.    Strong problem-solving skills with a focus on providing effective solutions.

ADDITIONAL RESPONSIBILITIES / DUTIES 

1.    Respond to customer inquiries via phone and email, providing accurate information about our products and services.

2.    Process customer orders and ensure timely fulfillment.

3.    Address customer complaints or concerns with professionalism and empathy.

4.    Maintain accurate records of customer interactions in our database.

5.    Perform general clerical tasks, including file organization, photocopying, and document management.

6.    Generate regular reports (monthly, quarterly, and annual) for management.

MINIMUM QUALIFICATIONS/EXPERIENCE

·         At least 3 years of experience in customer service or an administrative role.

·         High school diploma or equivalent education/experience.

·         Excellent verbal and written communication skills.

·         Proficiency with Microsoft Office Suite.

·         Exceptional organizational and problem-solving skills.

·         Ability to handle multiple accounts and tasks effectively.

·         A positive, customer-focused attitude and eagerness to learn.

·         Valid driving privileges (if applicable).

PREFERRED QUALIFICATIONS/EXPERIENCE

·         5 years of relevant experience in customer service.

·         Associates or Bachelor’s degree or equivalent experience in customer service.