What are the responsibilities and job description for the Customer Service position at Hanon Systems?
Job Title Customer Service
Department MP&L
Reports To MP&L Manager
Job Description Responsible for all activities related to transactions, orders, transportations and inquires of customer needs. Position also requires to meet the needs of the company and may require individuals to perform other functions. Primary Responsibilities · Responsible for supervising activities related to the planning of logistical processes for outbound, such as calculating adequate inventory levels · Prepare Forecast according to customer demand so that the company can analyze its capacity, machines, people and stock · Negotiation of shipments with customers, according to systems (EDI, Site and Kanban) · Managing all customer metrics, delivery performance, ASN, collection schedule and delivery tracking to the customer · Support of weekend coverage for assembly plants · EHS: Follow all procedures and instructions that are applicable for the respective workplace or relevant EH&S activity Years of Experience
Degree Preferred · Bachelor degree in field related with production and inventory control and/or equivalent combination of education and experience Desired Competencies, Experience, & Qualifications
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Hanon Systems is an equal opportunity employer committed to a culturally diverse workforce.
