Deposit Operations Specialist II

Summary

Responsible for reconciliation of bank accounts and general ledgers as it pertains to day-to-day deposit operations, Automated Clearing House (ACH) processing, wire processing, and deposit account operations.  Responsible for either managing Overdraft Program or managing Quality Control process.  Provides exceptional support to clients and bank personnel.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

• A specialty in one of the following:
• Manage Overdraft Program, including reviewing daily NSF activity, calling NSF clients, managing ODP (or AOD) limits, overseeing program documentation and processes, and staff training
• Manage Quality Control process, including reviewing DDA, SAV, TDA, ATS, SDB & Card new accounts and file maintenance, ensuring proper documentation is scanned in CenterDoc, communicating errors to staff or making corrections, following up on corrections, providing feedback to Retail Risk Officer if training needs are identified, and maintaining procedures
• Balance various bank accounts, including Demand Deposit (DDA), Savings, Certificates of Deposit (CD) and Individual Retirement Account (IRA) applications, and general ledger activity.
• Process EIP items, chargebacks and check adjustments.
• Process ACH transaction, including verifying account information and processing returns, maintaining knowledge of relevant rules and regulations, and processing client disputes within regulatory timeframes.
• Review and approve Mobile Deposits.
• Process incoming and outgoing, foreign and domestic wire transfer requests.
• Respond to client and bank personnel inquiries, and problem solve deposit account related issues.
• Fulfill request for statement copies and statement generation.
• Process returned mail.
• Process verification of deposit requests.
• Manage escheatment process, including identifying unclaimed property, attempting to find the owner, and reporting abandoned property to the state.
• Complete department duties and reconciliations in an accurate, efficient and timely manner.
• Promote the bank’s products and services.
• Strive to meet/exceed established Department and individual goals while taking ownership of achieving those goals.
• Contribute to a positive working environment that facilitates exceptional service, expanding profitable client relationships and employee engagement.
• Ensure continuous training and development for self.
• Follow policies and procedures to protect the bank from risk and exposure.
• Actively use the Entrepreneurial Operating System (EOS) to align business goals, drive accountability, and ensure effective communication across teams.

Competencies

• Alliance Bank core values:  Can Do Attitude, Growth Mindset, Caring Actions, Reliable, Team First
• Communication Skills
• Organizational Skills
• Attention to Detail
• Customer Service and Interpersonal Skills
• Composure

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment & Physical Demands

This job operates in a clerical office setting and routinely uses standard office equipment. This position

requires manual dexterity and the ability to lift, bend, or stand as necessary

Position Type/Expected Hours of Work

This is a full-time position. Full-time employee must work 35-40 hours per week average to maintain

full-time status.

Education and Experience

• High school diploma or equivalent required
• Deposit operations experience preferred

AAP/EEO Statement

Alliance Bank is an Equal Employment Opportunity Employer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.