Service Specialist - Part Time

SKILLS, KNOWLEDGE, AND PHYSICAL REQUIREMENTS

• High School diploma or equivalency.
• Ability to read, write, and speak the English language, bilingual helpful.
• Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.
• One (1) year experience in banking or job related field or a combination of education and experience providing equivalent knowledge.
• One (1) year of customer service or cash handling experience.
• Ability to operate basic office equipment including a PC with job related software
• Ability to handle bank and customer transactions with a high level of confidentiality.
• Ability to prioritize own tasks and responsibilities to ensure that excellent service to our customers is accomplished before most administrative functions are processed.
• Knowledge of Alliance Bank’s policies and procedures.
• Knowledge of Alliance Bank’s products and services.
• Ability to handle multiple tasks within a prescribed time period and adapt to frequent or unexpected changes in work responsibilities or processes.
• Office setting with moderately varied desk-oriented activity.
• Ability to stand, bend, stoop, squat, and kneel.
• Repetitive movement of finger, wrist, and hand.
• Ability to lift 50lbs.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Personify Alliance Bank’s mission statement of The best in all we do.
• Actively sell and cross-sell bank services.
• Provide prompt, courteous, and friendly service.
• Provides professional services to the bank’s customers by prompt acknowledgment of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image.
• Accurately and efficiently complete customer transactions, including but not limited to:
• Cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, TT&L deposits, redeeming bonds, cash advances, cashier’s checks, gift cards, and money orders
• Activate and pin debit cards
• Safe deposit box entry and payments
• Change of address requests
• Balance cash and checks against computer records at end of shift
• Ability to learn the role of Relationship Banker and perform that role in a frontline or back up capacity as needed.
• Keep updated on all Alliance Bank policies and procedures pertaining to this position.

Attendance and punctuality a must.

Job Type: Part-time

Shift:

• Day shift
• Evening shift

Work Location: In person