What are the responsibilities and job description for the Customer Service Representative position at Alliance Door Products?
Customer Service Representative
Join our family-owned door manufacturing company as a Customer Service Representative! Enjoy long-term stability and growth while making a meaningful impact on our customers' experiences.
Copy and paste the link below for an inside look at what it is like to be on the Alliance Door Products team!
https://www.alliancedoorproducts.com/us/careers
HOURS: Full Time, in office, M-F, 40 Hours per week
WAGE: $21-23 per Hr., depending on experience
BENEFITS:
- Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
- Retirement Plan
- Paid Holidays
- Paid Time Off
- Paid Bereavement Leave
RESPONSIBILITIES:
- Conduct oneself with the highest level of integrity, positively representing the company and employees in a trustworthy, and sincere manner.
- Serve as the customer contact:
- Positively and professionally address customer needs, requests and concerns in a timely manner.
- Process customer calls, information requests, order delays, backorders and track order status and confirmations in an accurate, efficient and timely manner.
- Enter orders for basic stocked products.
- Follow up and provide feedback on customer quotations.
- Strive to become knowledgeable of Alliance's door and millwork products.
- Work with team members to develop professionally and flourish as we strive to successfully exceed customer needs.
CORE SKILLS & QUALIFICATIONS:
- Familiarity with the millwork industry or the building industry is preferred.
- Must communicate concisely and clearly in both written and verbal exchanges.
- Significant experience with Outlook, Word, and Excel software.
- Preferred, not required: 1-3 years of experience working in a customer service-oriented office environment or equivalent.
EDUCATION REQUIREMENTS:
- Related college degree preferred, not required.
POSITION CLOSING: 02/10/2025
MORE ABOUT OUR COMPANY:
We are an equal opportunity employer and one of North America's leading distributors of high-quality door products. The great service and products we deliver are a result of the hard work and talent of our exceptional team. We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do. A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company. Location: 97070
Job offer is contingent upon passing a pre-employment drug test, including marijuana. As a standard part of the employment application process, Alliance Door Products may request employment references.
Salary : $21 - $23
