What are the responsibilities and job description for the Receptionist position at Alliance For MultiSpecialty Research LLC?
Position Overview
The Receptionist is responsible for greeting and scheduling visitors. This position has administrative and clerical tasks to facilitate the flow of potential trial subjects, study participants, sponsors and reps through the facility. The receptionist is responsible for maintaining confidentiality of all patient information in compliance with the HIPAA Privacy and Security Rules.
To consistently embody AMR’s Core Values:
- Excellence and Consistency
- Collaborative Innovation
- Respect for our Subjects, Sponsors and Team Members
- Community
- Unimpeachable Ethics
The Receptionist reports to the Site Manager or Team Lead.
Classification: Non-Exempt
Classification: Non-Exempt
Primary Responsibilities:
- Greet patients and visitors; provide necessary paperwork required at check-in.
- Projects self as a professional in appearance, dress and demeanor. Acts in in a positive respectful manner.
- Works and communicates effectively as a team member and understands and abides by the Standard Operating Procedures (SOP).
- Initiate reminder/confirmation communication to individuals scheduled for all clinic visits.
- Establish medical charts for new trial subjects and maintain charts for existing subjects.
- As authorized by subject, issue notification to primary care physician regarding study participation.
- Provide phone coverage for incoming calls.
- Verify individual tracking sheets completed by Coordinators against Clinical Conductor entries.
- Check/verify dated documentation.
- Confirm patient status (screen fail, withdrew consent, completed etc.)
- File daily visit logs, privacy forms, patient charts, etc.
- Make site aware of subjects who have sat too long in waiting area.
- Maintain proper dates on subjects’ charts.
- Maintain W-9 forms and identification into Clinical Conductor.
- Run schedules for site.
- Make sure subject waiting area is cleaned and straightened up daily.
- Enter and track study-specific data as needed
- Prepare documents and correspondence.
- Fax, copy, and distribute documents as directed.
- Other duties or tasks as assigned.
Additional Responsibilities (check if applicable):
Manage all incoming/outgoing mail and express/courier deliveries (Federal Express, UPS, DHL, etc.); open and inform clinical staff of clinical trial supplies deliveries.
Schedule subjects’ visits
Manage Pre-paid debit cards
Follow up on missed appointments
Document/chart efforts to reach patient.
Desired Skills and Qualifications:
- At least 1 year experience working in an office setting.
- Ability to work consistently and effectively as part of a high-performance work team.
- Ability to effectively devote keen and acute attention to detail.
- Demonstrated ability to exercise standard Universal Precautions; in the alternative, the ability to quickly learn and apply Universal Precautions.
- Demonstrated ability to operate office equipment including (but not limited to) copy machines, facsimile machine and computers.
- Strong verbal and interpersonal skills.
- Highly motivated “self-starter” with the ability to exercise initiative, together with ability to work as a team player as well as independently while managing a variety of projects simultaneously.
- Advanced knowledge of computer operations and demonstrated computer skills in a variety of software environments, i.e., Word, Excel, and Internet.
- Regular and predictable attendance is an essential function.
Alliance of Multispecialty Research does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or other non-merit factor.
** This job description is intended to be a representative summary of the major responsibilities and accountabilities of the staff holding this position. The staff may be requested to perform job-related tasks other than those stated in this description.
