What are the responsibilities and job description for the Member Services - Front Desk position at Alliance Health System?
Alliance Performance is seeking a dynamic and personable Member Services - Front Desk Associate to warmly welcome and assist both current and prospective members. The ideal candidate will be friendly, approachable, and committed to enhancing the overall experience for everyone who walks through our doors, while also inspiring individuals to join our community.
Responsibilities include:
- Member Assistance: Provide top-notch customer service to clients, greeting them upon arrival, answering inquiries, and providing general assistance.
- Check-Ins: Manage client check-ins for both scheduled sessions and walk-ins, ensuring accurate tracking of attendance.
- Administrative Support: Assist with member management systems, including client registration, cancellations, and account updates.
- Facility Upkeep: Ensure the front desk area is tidy and welcoming, maintaining the overall cleanliness and organization of the space.
- Sales Support: Assist with membership sales, promotions, and events, helping clients sign up or upgrade their memberships.
- Communication: Ensure clients are informed of any scheduling changes, promotions, or upcoming events through calls, texts, and emails.
Full benefits package available for full-time employees:
- Medical
- Vision
- Dental
- 401K with 4% matching
- Life Insurance
- Long term and Short term disability
- FSA and Dependent Care FSA
- Tickets at Work.
