Customer Solutions Specialist I

Bring YOUR energy to Alliant Energy!

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Job Summary

Are you passionate about delivering exceptional customer experiences and solving complex problems? Join our dynamic team as a Customer Solutions Specialist!

Customer Solutions Specialist I supports the implementation of Alliant Energy products and services including energy efficiency, renewables, energy conservation, and non-energy services products as well as other product and service opportunities for our customers. This position acts as a subject matter expert for the products and services they support. This role interprets customer program and market segment data to enhance the implementation, delivery, and reporting of programs.

What You Will Do

• Strives to understand customer needs and values for use in management of products.
• Assists in developing and delivering products and services training.
• Coordinates the management and integration of products and services within the market segment they support.
• Assists in identifying work plans for implementation, including promotional and distribution strategies, program materials, training, program evaluation, and tracking of results.
• Participates in recommending changes and process improvements to accomplish plan objectives.
• Prepares the information needed to support and ensure that products are in place in accordance with business unit goals, corporate goals, and customer needs.
• Maintains a high level of knowledge and understanding of supported programs, products, and system tools.
• Maintains solid working relationships with staff support functions in other departments, including sales, pricing, customer service, research, finance, communications, regulatory, and legal.
• Utilizes vendor and industry relationships to enhance relationships and customer strategies.
• Engages in other duties as needed that support Alliant Energy’s Values.
  
  

Education Requirements

• Bachelor's Degree Emphasis in business administration, computer science, economics, finance, marketing or related area Preferred
  
  

Required Experience

• 2 years technical and/or professional experience in business development or marketing and sales of service related products and/or programs.
  
  

Preferred Experience

• Experience in business development.
• Experience with utility product offerings.
  
  

Knowledge, Skills, And Abilities

• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated effective decision making skills.
• Solid knowledge of effective sales and marketing techniques including the development of sales and marketing plans preferred.
• Proven ability to work with consultants, contractors, vendors, and management to deliver services in a timely and professional manner preferred.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
• Ability to work effectively in a diverse work environment.
  
  

Key Skills

• Contract Management
• Cost Management
• Issue Management
• Project and Program Management
• Project Controls
• Resource Optimization
• Project Risk Management
• Schedule Management
• Stakeholder Management
• Vendor Management
  
  

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.

Pay Range:

$58,500.00 - $77,000.00

This position is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

It's not just what we do; it's how we do it.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold

Alliant Energy is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.

Disclaimer:

The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Alliant Energy and subsidiaries is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.