Director of Operations

Director of Operations

We are seeking an experienced Director of Operations to organize and oversee the daily operations of the Operations department. You will ensure our operations are well-coordinated and productive by managing procedures and coaching staff. This role requires thorough knowledge of various company processes and the ability to plan diverse operational tasks. The ideal candidate will be a competent leader who can identify the most efficient ways to run the operations. The goal is to enhance the efficiency of our operations to support accelerated development and long-term success.

The Director of Operations will ensure efficiency, quality, and profitability in the company's daily operations. This strategic role requires strong leadership skills and a deep understanding of security integration processes. The Director of Operations will be a key member of the Company Leadership Team, working closely with the Director of Revenue Operations, Director of Finance, HR Director, COO, and CEO.

Responsibilities:

Coordinate with superiors to set strategic goals and make operational decisions. Manage daily operations to ensure smooth functioning. Supervise staff and provide feedback. Improve business procedures for efficiency. Manage procurement and resource allocation. Enhance customer support processes. Adjust budgets to boost profitability. Develop and implement policies. Maintain relationships with external partners and vendors. Analyze performance data to evaluate overall efficiency. Ensure compliance with legal regulations.

Key Responsibilities:

• Lead, manage, and hold accountable (LMA) the operations team.
• Operations Support Ensure installation and service core processes are followed.
• Monitor profitability by territory.
• Ensure quality standards are met or exceeded.
• Oversee the management of installation, service and SLA execution according to contracts.
• Generate and review weekly and monthly reports.
• Identify the need for subcontractor relationships and develop new ones.
• Develop and oversee the department budget.
• Approve department expenses and requests, sending out-of-budget approvals to the Integrator.
• Oversee the management of service stock levels and inventories.
• Perform additional duties as necessary.

Skills:

• Excellent organizational and leadership abilities.
• Outstanding communication and people skills.
• Knowledge of security industry business functions (e.g., supply chain, finance, customer service) and legal regulations and compliance standards
• Working knowledge of data analysis and performance/operation metrics.
• Familiarity with MS Office and various business software (e.g., ERP, CRM).
• Proficiency in project management software and tools.
• Strong experience with financials and budgeting.

Qualifications:

• Experienced in operations management, preferably in the security integration industry.
• Strong multitasking abilities and exceptional organizational skills.
• Proven track record of successfully managing large-scale projects and teams.
• Strong understanding of security systems, technologies, and integration processes.
• Exemplary leadership, communication, and interpersonal abilities.
• Ability to think strategically and make data-driven decisions.
• Bachelor’s degree in business administration, operations management, project management, or a related field (preferred).

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $60,000