What are the responsibilities and job description for the Service Account Manager position at Alliant Systems?
Account Manager - Service Department
LOCATION : Portland
SALARY : $28-$33 / hr DOE
About the Job
Essential Responsibilities :
The Account Manager in the service department works with customers, field personnel and office staff in a collaborative manner. This role involves acting as the primary point of contact to address client needs, facilitate communication, resolve conflicts, and keep projects on schedule and within scope. Account Managers also handle contract negotiations and performs contract analysis periodically. Occassional site visits necessary.
The Account Manager performs the following :
- Monitor existing customer base for opportunities that result in additional profitable work
- Maximize customer retention and satisfaction by forming partnerships & anticipating their needs
- Document and follow up on leads, referrals, and additional opportunities
- Resolve complaints, problems, provide information to sales and advise Service Manager
- Meet and exceed profit margins on contracts, repair sales, and customer retention goals
- Meet face to face with existing and new clients
- Act as the "go to" person for clients
- Review contracts to evaluate compliance and performance
- Keep management abreast of market conditions and trends affecting industry
- Participate in a team atmosphere between sales, management and field operations
- Participate in new sales as requested
- Develop and continually improve upon current procedures and practices
- Interact and collaborate regularly with other departments to meet organizational goals
- Network and gain knowledge regarding potential customers
- Perform additional tasks as assigned
Requirements :
The candidate must possess the following skills and abilities :
Employee Benefits :
Alliant Systems presently provides coverage for :
All non-union new hires must pass a drug test.
Alliant Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Alliant Systems participates in E-Verify.
Salary : $28 - $33
