Account Associate Lead - Employee Benefits

SUMMARY  Under limited supervision, responsible for the daily processing of various client related service issues and administrative tasks that support the overall client relationship.  ESSENTIAL DUTIES AND RESPONSIBILITIES   •    Investigates and resolves complex client and employee issues that may involve enrollment or billing discrepancies.  Communicates results to appropriate stakeholders •    Monitors and processes inbound enrollment and employee payroll files.  Follows up as necessary with appropriate parties when file(s) are not received when expected •    Conducts audits on enrollment and payroll files to ensure accuracy of employee data.  •    Posts and sends accurate enrollment and payroll files daily to appropriate parties •    Analyzes, reconciles, prepares and sends client invoices •    Analyzes, prepares and sends client reporting •    May attend benefit fairs to explain various voluntary products to client’s employees •    Participates in new assigned client implementation calls with Implementation Team •    May be assigned special projects by department supervisor or manager •    Acts as a mentor for less tenured staff •    Other duties as assigned. QUALIFICATIONS EDUCATION / EXPERIENCE  Bachelor's Degree or equivalent combination of education and experience Four (4) or more years related work experience; Accounting and/or auditing experience Must continue to meet Continuing Education requirements for license renewal Encouraged to complete Career Path requirements as communicated by supervisor Valid Insurance License SKILLS Good verbal and written communication skills Good customer service skills, including telephone and listening skills Good problem-solving and time-management skills Ability to work within a team and to foster teamwork Ability to prioritize work for multiple projects and deadlines Proficient in Microsoft Office Suite     #LI-AQ1

Salary : $75,000 - $80,000