Client Delivery Manager

👋 We’re Hiring a Client Delivery Manager

📍 Location: Hybrid (North America)

💸 Salary: $70,000 - $90,000 USD

✈️ Travel: Flexible travel to client sites across the US and Canada, with occasional visits to our Southampton HQ

At Alliants, we're on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences.

Are you passionate about creating meaningful customer experiences and helping organisations deliver on their brand promises?

We're looking for a Client Delivery Manager to lead complex software projects across the full lifecycle—working with clients, developers, and internal stakeholders to translate vision into results. You'll thrive in a fast-paced environment where every engagement brings a new challenge and opportunity to deliver impact.

Join us as a Client Delivery Manager in our growing Services Division team! 🚀

The Role

• Drive the delivery of projects to ensure that the objectives are clearly defined and achieved within the agreed time, cost and quality constraints.
• Work with stakeholders to ensure the agreed project outputs are delivered to enable benefits to be realised.
• Break down customer requirements into actionable deliverables, creating detailed project roadmaps, milestones, and resource plans to ensure smooth execution.
• Translate complex business needs into technical solutions by collaborating with Solutions Architects, Developers, and other subject matter experts.
• Champion best practices in project scoping and estimation, validating feasibility, effort, and resource allocation with key stakeholders.
  
  

Some Key Areas You’ll Be Working On

• Own project delivery from scope to close-out.
• Define and document project scope with clarity, ensuring alignment between customer expectations and internal delivery capabilities.
• Create and manage detailed roadmaps, milestones, and developer tickets.
• Drive cross-functional collaboration with developers, solution architects, and client teams.
• Manage project risk, governance, and change.
• Build trust and alignment with senior stakeholders across customer and internal teams.
• Support pre-sales processes including SOW and proposal creation.
  
  

Important To Have

• 4 years as a Project Manager or Delivery Manager in a tech or services organisation.
• Experience with full software development lifecycle.
• A strong client service mindset, with experience delivering projects in a professional services or consulting environment.
• Clear communicator who can simplify complexity and earn stakeholder confidence.
• Organised, proactive, and commercially aware.
• Able to travel occasionally for in-person customer engagement.
• (Ideally) experience in or exposure to the hospitality or travel sectors
• (Bonus: Experience with Salesforce, QA processes, or InfoSec-aware implementations).
• Understands the commercial levers to pull to build a profitable business and manage teams and project commercials to enable that.
  
  

Essential Personal Characteristics

• A confident communicator with gravitas. Able to explain complex and / or technical issues clearly and accurately in simple terms to non-IT stakeholders
• Able to build key relationships and gain trust through emotional intelligence and interpersonal skills.
• Active problem solver and creative thinker; an appetite for continuous improvement and ability to come up with multiple creative solutions to a problem.
• Organised and proactive; a self starter with a willingness to get stuck in and work with little direction.
• A team player; fun to work with and enjoys being part of a passionate, dynamic, agile team in a fast moving environment.
• Flexible and adaptable; easily adopts new software and processes and comfortable with ambiguity and changing priorities.
  
  

Who are Alliants and what do we do?

Alliants, established in 2009, is dedicated to producing customer engagement technologies and services that pave the way for a more human, sustainable, and promising future for hospitality.

At Alliants, we are all in for our people and our industry.

What’s in it for you?

We Know We All Work Better In An Autonomous, Collaborative, Diverse And Equitable Space. To Support You In Becoming The Best Version Of Yourself, We Offer You

💷 A competitive salary

🎁 Up to 10% annual bonus

⚖️ Remote & flexible working

🏖️ 20 days holiday public holidays

✈️ Digital Nomad: travel abroad while working for 30 days a year

🥡 Monthly takeaway allowance

🎒 $1,800 training and development budget each year

🌳 To celebrate you joining the team we will plant a Great Oak tree

Alliants celebrate diversity and are committed to creating an inclusive environment for all employees.