What are the responsibilities and job description for the Director Customer Identity and Access Management | Hybrid position at Allianz Global Corporate & Specialty?
At Allianz Life, we are guided by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting social equity.
The Director, Customer Identity and Access Management will report directly to the AVP, COO Business Controls Office. The role is a business leader who is accountable for the building a new customer identity management function for the company which will involve overseeing the implementation of transformative capabilities to safeguard the data and assets of our customers, policyholders and Financial Professionals. This role is responsible for the prioritization, deployment and effectiveness of CIAM solutions that address an ever-changing digital threat and fraud landscape while maintaining a strong customer experience. This individual will work cross-functionally with leaders across the organization to ensure the prioritized adoption of effective CIAM controls, related policies and standards. They will also be responsible for developing KPIs to measure ongoing success of our safeguarding efforts in this area.
A successful candidate will have background in :
Strategic Vision and Planning : Develop and oversee the execution of a cross-functional CIAM capability and multi-year strategic roadmap for CIAM maturity, driving the program forward through well-thought-out initiatives and execution plans.
Documentation and Training : Document CIAM processes, procedures, and best practices. Develop and deliver training and support materials for users and stakeholders. Conduct user awareness sessions to ensure the effective understanding of the CIAM capability, including systems and processes.
Compliance and Risk Management : Ensure compliance with relevant applicable regulations (e.g., NYDFS Part 500) and industry best practices relating to customer data protection and security. Ensure that CIAM systems are monitored and tested for risks and vulnerabilities against evolving threats.
Continuous Improvement : Leveraging data and metrics to drive informed decision-making. Drive continuous improvement of the CIAM capabilities by staying updated with industry trends and emerging technologies. Continuously evaluate and enhance the CIAM capability to meet evolving customer needs and emerging security threats.
CIAM Controls Implementations : Partner with stakeholders to overs the implementation of authentication and access control mechanisms to ensure that customers have appropriate access to resources and services. This will include digital fraud controls through various avenues (e.g., Allianz website, contact center) and also people and process controls.
What you bring :
- 8 years of experience required
- Four-year degree required
- Licensing / Certification / Other : Understanding of security and fraud technologies and protocols
- Experience with security and / or fraud tools and platforms
At Allianz Life, we're proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a g time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that celebrates diversity. Our great benefits, campus amenities and inclusive, engaged culture are among the many reasons we're recognized as a top workplace employer.
