What are the responsibilities and job description for the Call Center Representative position at Allied Digestive Health?
Allied Digestive Health is one of the largest integrated networks of gastroenterology care centers in the nation with over 200 providers and 60 locations throughout New Jersey and New York. As a fast-growing physician-led organization, our dynamic structure encourages physician input and decision-making, while simultaneously offering operational support. Our dedicated, compassionate team of providers prioritize personalized treatment plans for patients that deliver the highest quality of care. All of our doctors are board-certified in gastroenterology and hepatology. Several of them serve as chief of gastroenterology at nearby hospitals, and a number of them have been recognized as top-quality physicians in publications, including but not limited to: Best Doctors in America and Top Doctors New Jersey, and US News Health – US News & World Report.
We are excited to announce that we are looking for a Full-Time, Call Center Representative at Atlantic Coast Gastroenterology Associates in Brick, NJ.
About the Role:
As a Call Center Representative at Albany Gastroenterology Consultants, you will play a crucial role in ensuring that patients receive the highest level of service and support. Your primary responsibility will be to manage incoming calls from patients, addressing their inquiries, scheduling appointments, and providing information about our services. You will be the first point of contact for patients, making it essential to create a welcoming and informative experience. Additionally, you will assist in resolving any issues or concerns that patients may have, ensuring their needs are met promptly and effectively. Ultimately, your efforts will contribute to the overall patient satisfaction and operational efficiency of our healthcare services.
Minimum Qualifications:
The required skills for this position include strong communication abilities, which are essential for effectively interacting with patients and medical staff. Organizational skills will be utilized daily to manage multiple tasks, such as scheduling appointments and maintaining accurate patient records. Attention to detail is critical when processing insurance information and ensuring compliance with healthcare regulations. Preferred skills, such as familiarity with EHR systems, will enhance the efficiency of administrative tasks and improve patient care coordination. Additionally, bilingual abilities can significantly enhance patient interactions, making healthcare more accessible to a diverse patient population.
We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.
Job Type: Full-Time
We are excited to announce that we are looking for a Full-Time, Call Center Representative at Atlantic Coast Gastroenterology Associates in Brick, NJ.
About the Role:
As a Call Center Representative at Albany Gastroenterology Consultants, you will play a crucial role in ensuring that patients receive the highest level of service and support. Your primary responsibility will be to manage incoming calls from patients, addressing their inquiries, scheduling appointments, and providing information about our services. You will be the first point of contact for patients, making it essential to create a welcoming and informative experience. Additionally, you will assist in resolving any issues or concerns that patients may have, ensuring their needs are met promptly and effectively. Ultimately, your efforts will contribute to the overall patient satisfaction and operational efficiency of our healthcare services.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a medical office or call center environment.
- Strong verbal and written communication skills.
- Experience with electronic health record (EHR) systems.
- Knowledge of medical terminology and insurance processes.
- Bilingual abilities are a plus.
- Answer incoming calls promptly and professionally, addressing patient inquiries and concerns.
- Schedule and confirm patient appointments, ensuring accurate and timely updates to the appointment system.
- Maintain patient records and ensure confidentiality in compliance with HIPAA regulations.
- Coordinate with medical staff to relay important information and assist in patient follow-up as needed.
- Provide administrative support by managing correspondence, processing insurance information, and handling billing inquiries.
The required skills for this position include strong communication abilities, which are essential for effectively interacting with patients and medical staff. Organizational skills will be utilized daily to manage multiple tasks, such as scheduling appointments and maintaining accurate patient records. Attention to detail is critical when processing insurance information and ensuring compliance with healthcare regulations. Preferred skills, such as familiarity with EHR systems, will enhance the efficiency of administrative tasks and improve patient care coordination. Additionally, bilingual abilities can significantly enhance patient interactions, making healthcare more accessible to a diverse patient population.
We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.
Job Type: Full-Time
