What are the responsibilities and job description for the Call Center Representative position at Carl's Fencing, Decking & Home Improvements?
Job Title: Call Center Representative
Location: Freehold, NJ
Job Type: Full Time
Hourly Pay: Competitive, based on experience
Schedule: M-F and some Saturday Shifts
About Us:
Carl's is a leading provider of fence, deck, and home improvement services, committed to delivering high-quality craftmanship and exceptional customer service. Our call center is the first point of contact for potential customers, playing a vital role in connecting them with our sales team.
Job Overview:
We are seeking a motivate Call Center Representative to join our team. This position involves handling inbound and outbound calls, qualifying leads, scheduling appointments, and providing general information about out services. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment.
Key Responsibilities:
- Answer inbound calls and respond to customer inquiries about our services.
- Make outbound calls to follow-up on leads and schedule consultations.
- Qualify potential customers based on established criteria.
- Accurately enter customer information and call details into our CRM system.
- Communicate with the sales team to ensure smooth appointment scheduling.
- Provide excellent customer service and address concerns professionally.
- Meet or exceed daily and weekly call and appointment goals.
Qualifications:
- Previous experience in a call center, customer service, or sales role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Comfortable using computers and CRM software (training provided).
- A positive attitude and team-player mindset.
Benefits:
- Competitive pay with potential for bonuses based on performance.
- Opportunities for growth and advancement within the company.
- Paid training and ongoing support.
- 401k and Health insurance available.
If you are passionate about customer services and want to be part of a growing company, we'd love to hear from you! Apply today by submitting your resume and a cover letter via email to Theresa.Green@bycarls.com.